Keynote Announced for 20th annual Government CX Conference

Government Customer Experience Conference @930gov

20th annual

Government CX Conference @930gov

Wednesday, June 10, 2020

Walter E. Washington Convention Center, Washington, DC

Compelling Content &

Essential Education

DGI’s 20th Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer experience and citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens to include onsite, online, social media, mobile, contact center operations, and more.

The 2020 Government Customer Experience Conference will be held in conjunction with Digital Government Institute’s 8th annual 930gov Conference & Tradeshow .

Registration is Free for government. All Conference attendees will have access to all 930gov sessions and technical communities.

Check out the 2019 CX Conference agenda.

KEYNOTE HIGHLIGHT

David Kepron, Vice President of Global Design Strategies, Distinctive Premium Brands, Marriott International, will keynote the 20th annual Government Customer Experience Conference @930gov.

As a frequent CX speaker, David shares his expertise on consumer behaviors and trends, brain science and buying behavior, as well as creativity and innovation. David Kepron brings 20 years of expertise to the making of meaningful customer connections. His multidisciplinary approach to design focuses on understanding consumer behavior and the creation of relevant brand experiences at the intersection of architecture, sociology, neuroscience and emerging digital technologies.

Don't miss this 'must see' session.

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