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HiDoc® launches enhanced 24/7 access to virtual care

Our HiDoc® telemedicine service has a new look, phone number, mobile app and more! We’ve partnered with MD Live by Evernorth, a national telehealth company, to offer the highest quality experience and better serve our members.


Our new portal and call center provides 24/7 access to both a local and national network of physicians and therapists online or by phone, while streamlining access for members who live on or are traveling to the Mainland. HiDoc® users who registered prior to March 1, 2025 will need to create a new account.


Consultations are confidential and secure, and a HiDoc® visit has no out-of-pocket cost! You can schedule a consultation with a HiDoc® physician for non-emergent situations, dermatology conditions, mental health concerns, urgent care for adults and children, or primary care if you don’t have a PCP.

How to schedule a consultation

There are three ways to schedule a consultation – by phone, online, or mobile app. To verify your eligibility, you may need to provide information from your health plan ID card.


Phone: Call the HiDoc Call Center at (888) 838-8075. A representative will assist you with creating your account scheduling a consultation.

Online: Go to www.HiDocOnline.com. Select Activate Now and follow the prompts to create an account. You can then schedule a consultation from your computer or mobile device.


Mobile App: Download the MDLIVE mobile app. Select Activate Now and follow the prompts to create an account. You can then schedule a consultation from your mobile device.

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Please note: Consultations cannot be scheduled from accounts registered prior to March 1, 2025, and the previous HiDoc online app has been discontinued. 

Need Assistance?

If you have any questions or need assistance, the following resources are available.


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