Money Order & Online Bank Check Tools
Utilities process a large number of money orders and online bank checks and the scanned images can be very difficult to read. TPS provides the option to capture images in both bi-tonal and grayscale. The optional grayscale capture allows for the viewing of multiple image threshold options and the real-time selection of the best overall image to ensure image acceptance by the bank. Grayscale significantly improves the readability of money orders and online bank checks.
Check and List Capture
Many utilities receive check and list payments. For example, you may receive a single check from a commercial account paying bills for multiple properties. TPS has an automated solution to process check and list payments. This tool expedites processing of those list bill payments while minimizing the possibility of a keystroke error from a manual keying process.
Coupon Acceptance
We understand that utility coupon formats can vary greatly. For example, your coupons may contain the amount due for a customer to pay their bill, an area for the customer to make a donation, maybe even an area for customers to opt to buy company stock. In addition, your scan line may include a penalty calculation or amount due for past payments. Rest assured that TPS has the ability to process any type of coupon format!
When you switch to TPS, our Customer Success Team will work with your staff to identify all coupon types that need to be processed. Then any time a new document type is processed, your staff can use our parameter editor, which will add and identify the document type, so it will be automatically recognized going forward.
TPS Archive
Since TPS Archive is designed to be transaction oriented, searching for a payment to answer a customer's inquiry is much faster than utilizing a general enterprise archive solution. Enterprise archive solutions are document-focused, so it tends to be a great deal more difficult to locate a payment transaction. With TPS Archive you can find the transaction information quickly, improving your customer's experience and satisfaction!
