Insights for 
August 2026

 

Welcome to our Monthly MCI Updates email! We will be sharing the latest updates from MANNA and Feeding America on MCI, MANNA-wide stats, and monthly focuses for our agencies.

MCI Support

Need help with MCI? There are several ways to get additional support:


1) Email MCI@mannafoodbank.org with any questions or request to schedule a virtual call.


2) Use Microsoft Bookings to schedule a virtual call.


3) Call or email one of our team members directly.



Scroll to the end of this newsletter for team member contact information.

MANNA TEFAP Webinar

MANNA will be hosting a virtual TEFAP Webinar on Wednesday, September 9th from 2:30-4pm!


Discussion topics will include:

  • Federal fiscal year change on October 1st
  • TEFAP intake practices
  • Q&A regarding TEFAP policies and procedures


Please check your agency emails for the Webinar invitation.


Our MCI team is excited to join you all for this informative event!


If you have any questions regarding the webinar in the meantime, please contact Virginia at: vchilds@mannafoodbank.org

MONTHLY FOCUS: Updating Holiday Events

With Labor Day around the corner, we want to ensure our agencies are equipped with the tools to operate MCI on holidays.


Our system will automatically mark certain holidays as inactive, such as Labor Day. If you plan to do a pantry or food distribution on a holiday, please follow these steps:


  1. Log in to your admin account to access the Admin Settings.
  2. Click the three bars in the top-left corner of the home page.
  3. Select Admin Settings, then click the third option, Events.
  4. In the Status section of the Events page, check the status and change it to Inactive.
  5. If you see nothing listed, you’re good to go and do not need to do anything else.
  6. If you do see an event listed, click the distribution event under the Event Title section.
  7. Scroll to the bottom of the page, switch the status to Active, and click Save in the bottom-right corner.


All agency resources and guides can be found in our MCI Agency Resource page! We have noticed some bugs of not receiving the correct links or documents. When trying to access this page, please start from the MANNA Partner Resource Center page as we work to get these bugs resolved.


MCI Agency Resources

The Agency Resource page is a valuable tool designed with your agency needs in mind. We are always looking to expand and improve. If there is anything you feel like we are missing, please let us know.


Reminders


Share your success story with our team!

  • We want to highlight agency impact, celebrate our community, and empower our communities.

We are looking for agencies to share:

  • Neighbor or intake success stories
  • Impactful stories
  • Tips and tricks
  • Best practices that are working for your agency
    Please send your submissions to:
    MCI@mannafoodbank.org

_____________________________________________________________________________________

Need more information about SNAP?

  • SNAP materials are available on the shopping list in P2. These are great to have available during intake to distribute to neighbors that may be eligible for SNAP or would like help with their application.


_____________________________________________________________________________________


Backdating intake forms

  • If for some reason you are unable to complete live intake in MCI, you can always back-date entries to ensure all of your neighbors and visits have been captured.


Click the link to: instructions on back-dating entries.


_____________________________________________________________________________________


MCI Financial Incentive


Once your pantry has collected 6 months of data through MCI, you will receive a $1000 award! This can be used for a variety of things, such as more tablets, equipment, tables, and more! Please reach out to the MCI team with any questions.


*Please note that these funds will be distributed via check. We will process awards monthly, with the first batch going out soon. These funds are intended to support your pantry — food purchasing, internet service, etc. No reporting is necessary after receiving these funds.




July 2026 - Full Agency Snapshot

 

Feeding America Updates + Bug Fixes

Bug Fixes



Known Bug - Blank Event Name

In rare cases, when viewing a Household's Visit History, the Event Name appears blank. We are working to restore Event Name visibility and will provide an update when this process is completed.



Contact + FAQs

General Team Email: MCI@mannafoodbank.org

Devin Browning



Mountain Community Insights Coordinator

dbrowning@mannafoodbank.org

Mobile: 828-222-0870

Kevin Crudo



Mountain Community Insights Coordinator

kcrudo@mannafoodbank.org

Mobile: 828-299-3663, ext. 1304


Helen Wiltsey



Mountain Community Insights Manager

hwiltsey@mannafoodbank.org

Mobile: 828-367-7282

Icons made by Unicon Labs and Freepik from www.flaticon.com.