In This Edition | July 2025 | | |
A Message from Dr. Jenene R. Washington
Announcements
Service Line Offerings
Spotlight on Projects
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Recent Conferences & Events
Upcoming Conferences & Events
Team Member Spotlight
NTTAP Training Update
| | A Message from Dr. Jenene R. Washington | | |
Reflecting on Progress, Planning for Impact
Dear Friends,
In this edition, we are excited to share our 2024 Annual Report. This new report highlights key milestones, including the expansion of our services, the growth of our team, and insights from our leadership that shaped another impactful year.
This month also marks the completion of Year 2 of our HRSA-funded NTTAP training program. Since July 2024, we have delivered dynamic sessions on topics such as patient safety, workforce wellbeing, workplace infrastructure, maternal health, and more. We have more exciting training activities to launch later this summer.
In addition, we have expanded our digital footprint by launching a new Instagram account, offering another way to connect with health centers across the country and share timely updates about our services.
In this issue, you will find highlights from our recent projects and events and updates on our latest service offerings. Thank you for being part of the Renaye James Healthcare Advisors community, we are grateful for your continued support.
Warmest regards,
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The 2024 Annual Report Is Here
The 2024 Annual Report is now available!
Explore our company’s progress over the past year, meet our leadership team, discover spotlighted team members, and learn about our newest clients, partners, and more.
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Follow Us On Instagram
In addition to following us on LinkedIn and Facebook, be sure to check out our new Instagram page for daily updates on trainings, services, and company news.
| | | Are You Prepared for Your Accreditation Survey? | |
Are you prepared for your TJC accreditation survey? We can help. Whether you are initiating your first accreditation, processing your re-accreditation, or preparing for the survey, Renaye James can provide expert support.
Download our free guide on the Top 5 Areas of Noncompliance for Ambulatory Care and Behavioral Health. It offers expert insights and actionable recommendations to help you address key areas of vulnerability, strengthen team readiness, and exceed compliance expectations.
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Complimentary Consultations
Schedule your free 1-hour consultation with our healthcare advisory team to discuss your challenges and discover tailored solutions to meet your organization’s needs.
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Practice Transformation
We help healthcare providers achieve sustainable transformation through a patient-centered approach. Whether you are focused on Care Team Development and Workflow, Quality and Care Management, Revenue Cycle Management, Workplace Wellbeing, Patient Experience, Value-Based Care, or Data Analytics, our experienced clinicians and healthcare business leaders are here to support your success.
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Healthcare Talent Recruitment
We recruit, hire, and retain top talent for healthcare organizations. Our healthcare experts provide comprehensive screening and personalized onboarding solutions tailored to the unique needs of your medical practice.
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Contact Us to Learn More
Contact us to learn more about our services and how we can support your practice.
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Alaska Primary Care Association
Strategic Planning
Renaye James Healthcare Advisors conducted an Operations Assessment Training Project for the Alaska Primary Care Association (Alaska PCA). The project involved training the Alaska PCA and one of its member health centers, the Iliuliuk Family and Health Services (IFHS), on the fundamentals of the Health Resources and Services Administration’s Operational Site Visit (OSV) process and Compliance Manual.
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Total Health Care Strategic Planning
Board Retreat
Previously, Renaye James Healthcare Advisors facilitated the development of a Strategic Visioning Plan, Work Plan, and Communications Plan for Total Health Care of Baltimore, Maryland in 2023. In June 2025, our team was elated to rejoin Total Health Care’s executive leadership team and its Board of Directors at their board retreat to reflect on the progress of the current plan and assist in the development of strategic short-term goals.
| Adelline Ntatin, Senior Advisor of Public Health Services, and Dr. Jenene R. Washington, Founder & CEO of Renaye James attended the Total Health Care board retreat to support their strategic planning | | Recent Conferences & Events | | |
NACHC Cultivating Health Center Operations Training 2025
Charlotte, NC | April 15–16, 2025
Dr. Washington was one of seven featured speakers at the two-day NACHC Cultivating Health Center Operations (CHCO) Training held in April. She delivered a segment of the advanced-level curriculum designed for health center operations leaders and managers, offering practical strategies and best practices for achieving operational excellence. The training drew a full room of in-person attendees, with additional participants joining virtually.
| | Dr. Jenene R. Washington, Founder & CEO of Renaye James is greeted by health center attendees | | The conference room was filled with participants as Dr. Washington delivered the health center training | |
NTTAP Year 3 Retreat & Awards
Columbia, MD | June 20, 2025
Staff and partners involved in our HRSA-funded National Training and Technical Assistance Partner (NTTAP) program gathered for an all-day planning retreat to prepare for Year 3 of the Renaye James training program. Held in a hybrid format, participants joined both virtually and in person to collaborate on key focus areas for the upcoming year, including marketing, project management, research and evaluation, and training delivery.
The retreat also served as a moment of celebration. Renaye James proudly recognized team members for their outstanding contributions over the past year. Certificates of appreciation were presented to the entire team, along with special awards honoring select individuals for their hard work, dedication, and continued impact in supporting health centers nationwide through our training initiatives.
| | Team members Dr. Rachel Mandel, Dr. Jenene R. Washington, Christina (Mister) Clayton, Jan Kelley-Adevor, InBum Chung, Angela Knox, Juan Stepter, and Karen Ayers participated in person at the retreat | | 2024-2025 NTTAP Project Recognition | | |
Superior Project
Oversight
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Alicia Berkowitz
VP, Programs
| | Program Management Excellence | |
Dr. Chinue Uecker
Senior Advisor, Project Management & Process Improvement
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Superior Liaison
Leadership
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Christina (Mister) Clayton
Director of Clinical Services
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Karen Ayers
Graphic Designer
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Dr. Rachel Mandel
Senior Advisor,
Practice Transformation
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Renaye James Quarterly Outing
Columbia, MD | March 28, 2025
Many members of the Renaye James team came together for a memorable quarterly outing to reconnect, celebrate our achievements, and reflect on the hard work that drives our success.
| | Upcoming Conferences & Events | | | | |
Victor Welzant, PsyD
Executive Director of Education & Training,
International Critical Incident Stress Foundation
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Calm in Crisis: De-escalation Skills for Health Center Professionals
Preconference Workshop
August 16, 2025 I 9 am–4 pm CT
Hyatt Regency Chicago
Developed by Sharon Lipford, Senior Advisor of Behavioral Health Services at Renaye James, in collaboration with our partner and presenter, Dr. Victor Welzant of the International Critical Incident Stress Foundation, this one-day workshop will equip participants with practical tools for de-escalating emotionally charged situations. From distressed patients and frustrated family members to tense workplace interactions. The workshop is open to both conference and non-conference attendees.
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Sharon Lipford, LCSW-C
Senior Advisor, Behavioral Health Services, Renaye James Healthcare Advisors
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Sharon Martin-Glover, BS, MAT, BSN
Health Informatics Advisor
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Sharon Martin-Glover joined Renaye James Healthcare Advisors in August 2023 as a Health Informatics Advisor, bringing extensive expertise in electronic medical records (EMR) and clinical workflow optimization. In this role, she supports client health informatics initiatives by helping healthcare teams resolve EMR functionality issues and improve operational efficiency.
What Sharon values most about working at Renaye James is the opportunity for continuous professional development through regular webinars and educational workshops. She deeply aligns with the organization’s mission to improve healthcare at every level and appreciates its dedication to nurturing each team member’s strengths to support the growth of medical institutions and their initiatives.
In addition to her work at Renaye James, Sharon serves as an Informatics Educator at Johns Hopkins Sibley Memorial Hospital, where she trains clinical staff on three EPIC modules and provides real-time troubleshooting of EMR and workflow challenges. She also works as a psychiatric nurse at Johns Hopkins Hospital in Baltimore on the Meyer 5 unit, caring for individuals with schizophrenia, bipolar disorder, personality disorders, and other behavioral health conditions.
Sharon began her professional journey as a middle and high school teacher, a role she held for eight years before transitioning into nursing nearly two decades ago. She holds dual bachelor’s degrees in biology from St. John’s University and nursing from the University of Maryland School of Nursing, along with a master’s degree in teaching from Morgan State University. She is a proud member of the American Nursing Informatics Association.
A Brooklyn native, Sharon now lives in Baltimore County, Maryland, with her family.
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Thank You for A Successful Year 2
of our NTTAP Trainings
This month, we completed the delivery of our Year 2 live NTTAP training sessions and are currently preparing for year three. We sincerely appreciate your participation and support of our training offerings this year, which addressed critical healthcare topics concerning maternal health, behavioral health, chronic disease management, patient safety, pediatrics, and preventive care. Your efforts in sharing these opportunities across your networks have made a meaningful impact.
This year, from July 1, 2024, to June 30, 2025, we have delivered 42 training activities, including 24 live webinars, four Communities of Practice with four to five live sessions each, and one new publication. We have also awarded nearly 300 Continuing Medical Education (CME) credits to participants from the American Academy of Family Physicians (AAFP) in year two of our training program.
Stay tuned for our Year 3 NTTAP trainings, launching later this summer, and we look forward to your continued involvement.
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Accelerated Learning by
Renaye James
Browse Accelerated Learning by Renaye James to register for expert-led webinars and small group Communities of Practice trainings.
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