PAM Week Webinar

The Power of Quality: Driving Patient Satisfaction in the Revenue Cycle

October 16, 2024

1:00 pm EDT

This session will gain insights into key drivers of patient satisfaction in a call center environment, learn how success standards are measured in terms of patient satisfaction, and how those cost-benefit measurements can affect an organization.

Presented by:

Ron Jones is the Director of Operations for Revenue Enterprises based in CO. In February of 2024, Ron was published in Healthcare IT Today with an article entitled “Defining and Bench Marking World Class Customer Service.” In it he outlines the importance of the Patient Financial Experience, What Patients Want, Elements of that Patient Financial Experience, and Keys & KPI’s essential to measuring a program's success.

We are pleased to announce that we are running a discount program where you will receive 50% off your PAM Week webinar registration when you register for any October webinar from now and until PAM Week 2024.

View our event calendar below to register today. Please reach out to David Grimm at dgrimm@aaham.org if you have any additional questions.

American Association of Healthcare Administrative Management (AAHAM)

1120 Rt. 73, Suite 200 

Mt. Laurel, NJ 08054

856-380-6827