Molina Matters - Your Broker Services Unit

OCTOBER 23, 2024

New & Exciting

How Can the Broker Services Unit (BSU)

Help You?

Broker Services Unit:

a professional team of Medicare experts here to help you service your members.

Get to know your Molina Medicare Broker Services Unit (BSU). Contact us today!

Doing Business

Prospect eligibility verification: Medicare and Medicaid
Enrollments: questions, LIS level, status and issues
Agent and agency contracts
Commission reconciliation
Systems help: MolinaBroker.com portal, Connecture online enrollments
Training support on systems, tools and apps
Information needs: AHIP, license renewals, annual certifications, appointments and Ready to Sell status
Marketing material order processing

Member Support

ID card requests
Durable medical equipment inquiries
Prescription drug coverage
Benefit descriptions, including inquiries on hearing, vision, dental and OTC
Finding/changing a PCP, IPA or service location
Assisting in finding specialists in your area
Provider network verification

We're here for you!

Monday-Friday 6:00 AM – 6:00 PM (Mountain Time)

Phone: (866) 440-9788

broker@molinahealthcare.com

Marketing Materials Update:

2025 Spanish enrollment forms are now available for download on the Molina Marketing Store.

In Case You Missed It

FEMA Disaster Declarations

Guidelines for CVS Events

Molina Matters - Valuable Resources for AEP

Rely on our Resources

Broker Channel Manager

contact information is available here

Molina Agent Center

Molina Broker Portal

Agents must be ready to sell, which means certified, contracted, licensed in the applicable states and appointed by Molina Healthcare, Inc. in accordance with state law prior to engaging in the sale of Molina Healthcare products. Any dissemination or distribution of this material is strictly prohibited and may result in corrective action up through termination of your contract with Molina Healthcare, Inc.