Examine this information in light of the breaking OIG's "Vulnerabilities" Portfolio, and the challenges faced by your hospice organization.
The OIG's new #1 "Vulnerability" and "Recommendation"--at its core--is to "... ensure that hospices provide beneficiaries with needed services and quality care."
Uses video meeting technology--when relevant--for more personal, visual one-to-one and group calls between the family and the hospice team
Uses video meeting technology--when relevant--for timely, flexible group communications and Plan of Care problem-solving between (1) the beneficiary and the hospice and (2) among the hospice clinical, support, and leadership professionals
Educates beneficiarieswith 24/7, adult-learner oriented resources that are personalized to the patient's clinical care needs (Check your CoPs. The "family" is more than just the primary caregiver!)