Share with us something about you, your family and what you like to do for fun.
I was born into a large family in Wisconsin but grew up and went to college in Colorado. (Go Buffalos!) I have been in Arizona since 1985. My husband, Todd, and I share a combined family of six children. I brought one girl while he brought five boys. They range from 16 to 30 years old. It has been a wild and exciting ride – holidays are loud, crazy and filled with activity and we wouldn’t change a thing. Our daughter is a trauma physician doing her residency at USCLAC in Los Angeles and we have sons in high school, college (2), Naval Officer and in the finance world. “Fun” is always family time and entertaining, but when we get away we enjoy wine country and any beach. We have one 110-pound lap dog named Harlee. She’s a Bernese Mountain dog.
What is the most interesting or unusual situation you faced while working with a community?
This job is different every day. I have lots of stories! A couple years ago one of my communities experienced some damage from a monsoon – a major downpour dumping a few inches of water in a short amount of time. They are located in the foothills of a mountainous area with the back walls of the lots facing the mountain side. The water came in such volume in such a short period of time that it created a wall of water coming down the mountain and leveled the walls of 16 lots. It filled everyone’s pools, hot tubs, etc with mud and debris. What a mess … indescribable. It took months of clean up removing all the sludge, rock and cactus from the lots and working with the city and architects to re-route the water should that happen again. A year later things are back to almost normal. It was quite the learning experience for us all!
What is the most important thing homeowners should know about a community manager?
A community manager must wear many hats. The questions and situations we juggle every day can range from neighbor disputes and parking violations to asphalt replacement and architectural review. We are not experts in every area but I can promise you this: If I do not know the answer or process to address the issues and questions – I will find out. We genuinely want to help and be great stewards in managing the various entities that comprise your community. Every community is also very different. It may take a short while to get to know what the needs and wants of Sincuidados are - but that is the fun of it all!
Is there anything you would like to add that we didn't ask about?
The best way to communicate with me is via email. I find myself either on the phone or in front of a board member, vendor or homeowner much of the day and can’t answer the calls immediately when they come in. I promise to respond within 24 hours. If it is urgent, please utilize the FirstService call center so that you get immediate assistance and they will get hold of me. I would be remiss if I did not say that Angela is leaving some big shoes to fill. She is the best which is why she has recently been promoted. She is highly regarded in the industry and has achieved all of her CAI certifications. I sit next to her in the office and have learned much about this business and about your community from her. Angela is very committed to standing beside me as I get to know you and Sincuidados. I intend to utilize her knowledge of your beautiful community as much as is needed so please know – she isn’t gone. She will be working with me in the background to ensure that no ball gets dropped and that the transition is as seamless as possible. I know you join me in wishing her only the best in her new endeavor.
