Residential Recovery Service Center Now Open in New Suite
The Sunrise St. Pete Main Service Center has officially reopened in its new location at 1914 4th St N, Suite 1918, still within the same building but just down the hall from the previous office. This move supports the City’s ongoing efforts to improve service delivery and provide more efficient support to applicants.
Both the Main Service Center and the Satellite Service Center at the Enoch Davis Center remain open to assist Residential Recovery and Elevation Program (RREP) and Disaster Relief Program (DRP) applicants during regular hours.
Faster Support with Walk-In Services
To make the process easier for applicants, both Service Centers continue to offer streamlined walk‑in services—no appointment needed. These services include:
- Document scanning
- Document drop‑off
- Scheduling appointments or call‑backs
Applicants do not need to meet with a Case Manager to complete these tasks. This approach helps shorten wait times and improves processing efficiency.
Case Manager Meetings
Residents with active applications can meet with a Case Manager by appointment only. Applicants are encouraged to schedule an appointment.
Why The Changes?
Making these changes allow the case management team to focus on improving the experience, including:
- Faster follow-up and processing
- Increased appointment and call‑back availability
- Continued walk-in access for quick, in‑person needs
- Applicants can complete common tasks without waiting for a Case Manager
Income Limits & Required Documentation
Federal rules require documentation to confirm eligibility. If a Case Manager has asked for items such as your most recent IRS tax transcript, proof of residency, or other information, please send them as soon as possible to keep your application moving forward. These requirements come from federal rules the City must follow when administering assistance programs.
Because federal rules limit most assistance to low‑to‑moderate income households (those earning up to 80% of the area median income or AMI), both the DRP and RREP have strict maximum‑income limits that applicants must meet to qualify. For example, a household of four must earn no more than $91,750 (80% AMI) to qualify for DRP and or $137,650 (120% AMI) to qualify for RREP.
Current HUD income limits can be viewed here (opens in a new window). Find the number of people in your household, then compare your gross (before‑tax) income to the chart.
If you are unsure what documents are still needed, please contact your Case Manager or schedule an appointment for assistance.
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