Online@JSU This Week | 10.7.26

Honorlock: 3 Common Student Issues to Watch For


Students may run into a few common issues when launching an Honorlock-proctored exam. Before troubleshooting further, have students check these three areas:


1. Are they using Chrome?

Honorlock is compatible with Google Chrome. Microsoft Edge and Safari are not supported. If needed, students should download Chrome and use it to access their exam.


2. Have they cleared their Chrome browsing data?

Clearing browsing data can resolve issues with the Honorlock extension or exam launch. Students can go to:

Chrome Settings → Privacy and security → Delete browsing data

At minimum, have them clear the last 24 hours of browsing data.


3. Are they using a Chromebook or MacBook?

Chromebooks and MacBooks may require additional settings or permissions before Honorlock can be used. Device restrictions can also prevent the Honorlock extension from installing or functioning properly.



Faculty Tip: If a student continues to have trouble after checking these items, direct them to Honorlock 24/7 Support from the computer they are using for the exam. This allows Honorlock Support to troubleshoot the student's specific device and setup. Additionally, these Honorlock Troubleshooting Tips may be helpful before reaching out to Honorlock.

Course Access Expiration


Due to federal guidelines and university course archiving procedures, all students, undergraduate and graduate, lose access to courses three days after final exams end, at 11:59 PM.


  • Example: For Fall A and Fall Block 1, student access ends on October 10, 2026 at 11:59 PM.


Students are responsible for saving any coursework they wish to keep in a location outside of Canvas before access closes.


Please share this information with your students and direct them to the “Course Access Expiration & Saving Your Coursework” dropdown menu for additional details.


Faculty can review End of Term Procedures and Responsibilities at the link provided.

Final Grades for Fall A and Fall Block 1 are due soon!


When grading is opened by the Registrar’s Office, grades can be submitted, modified, and resubmitted as many times as needed prior to the deadline. Please refer to the Academic Calendar for specific grading deadlines. After loading Grades to Banner, letter grades will be pre-populated in the “Final” column based on the course’s grading scheme. Review/Modify grades and click “Submit” to push Final grades from Canvas to Banner. Note: When loading Grades to Banner, the system automatically opens to the “Midterm” tab. Be sure to switch to the “Final” tab when submitting Final grades in Grades to Banner.



Grades to Banner Reference Page

Next Week: Get Started with Canvas New Quizzes 


If you've been wondering where to begin with the transition from Canvas Classic Quizzes to New Quizzes, next week's workshop is designed for you. 


Canvas New Quizzes: An Overview 

Monday, October 12 | 1:00 p.m. - 2:00 p.m. 

Presented by Dr. Chris Inman, Senior Instructional Designer, Online@JSU 


This practical introduction will show you how New Quizzes works and introduce the tools you'll need to create effective assessments. 

We'll explore: 

  • Creating a New Quiz 
  • Available question types 
  • Item Banks 
  • Quiz settings 
  • Accommodations 
  • Moderation 
  • Multiple attempts 


Register for Canvas New Quizzes: An Overview 


Remember: Classic Quizzes will be turned off at the end of Fall 2026. Begin preparing now so your assessments are ready for Spring 2027.

Midterm Grades for Fall Term are due soon!


When grading is opened by the Registrar’s Office, grades can be submitted, modified, and resubmitted as many times as needed prior to the deadline. Please refer to the Academic Calendar for specific grading deadlines. After loading Grades to Banner, letter grades will be pre-populated in the “Midterm” column based on the course’s grading scheme. Review/Modify grades and click “Submit” to push Midterm grades from Canvas to Banner. 



Grades to Banner Reference Page

Thinking about taking an online class?


Faculty and staff can help students make informed decisions about whether online learning is a good fit for their schedule, learning style, and current resources.


The Online Learning Readiness Self-Assessment from Online@JSU is a quick, anonymous resource prospective and current online students can use to see how prepared they are for online learning. The assessment covers four areas:

  • Technology Equipment: Does the student have reliable access to the technology and internet needed for online coursework?
  • Technology Skills: Is the student comfortable using Canvas and completing common online tasks?
  • Self-Regulated Learning: Can the student manage their time, stay organized, and keep up with deadlines?
  • Study Habits & Academic Skills: Does the student have effective study habits and know how to seek help when needed?


After completing the assessment, students receive an overall readiness result along with resources and tips to help them prepare for online learning.


Know a student considering an online course? Share the assessment with them: Online Learning Readiness Self-Assessment

❓ Canvas FAQ Corner


Quick answers to common Canvas questions from faculty like you!


📌 Q1: Can I still access my course after students lose access?

A: Yes. Faculty retain read-only access to the course until the Banner grade deadline. This allows you to review course information after student access has ended.


📌 Q2: What should I review at midterm besides grades?

A: Review upcoming deadlines, assignment availability, course modules, and important course information. It's also a good time to make sure students have a clear understanding of what's coming up during the second half of the semester.


📌 Q3: Have you checked your course links lately?

A: Midterm is a good time to test important links and make sure students can access external resources, documents, and course materials.


📌 Q4: Do missing assignments automatically receive a zero in Canvas?

A: Not necessarily. Canvas grading behavior depends on your course settings and how missing work is handled. Review your Gradebook to make sure missing submissions are being treated according to your grading policy.


📌 Q5: What did students struggle with this term?

A: End-of-term reflection can help identify areas where students had difficulty. Consider reviewing common questions, assignment issues, and recurring support requests when planning future revisions.
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Resources and Links from Online@JSU

Questions or Comments?


Visit our website, email us at online@jsu.edu, or call us at 256-782-8172.


We look forward to hearing from you!

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