RAPID RESPONSE: 
Reflecting on Scenarios


On Thursday, November 2nd, the NRN met at the Needham Town Hall. This meeting provided a recap of the goals and process of rapid response decision-making and offered an opportunity to practice this process utilizing scenarios of community bias/hate crimes and response. 



ACKNOWLEDGMENT

Due to the tensions in our country and world, including the mass shooting in Lewiston, Maine and the war in Israel and Gaza, the Network took a moment to acknowledge the terrible grief and pain so many are experiencing.   



GROUP BIO: SPANISH-SPEAKING COMMUNITY of NEEDHAM

Massiel Gallardo shared some information about the Spanish-speaking community in Needham. There are 125 households in Needham in which at least one person identifies as Hispanic (label created in the US, which signifies Spanish descent) or Latino (signifying association with Latin American countries). They have a WhatsApp group with members from Argentina, Mexico, Honduras, Spain, Columbia, Puerto Rico, Venezuela, and Peru.

Members of this group inhabit a large variety of professional spaces, including interior design, IT, education, psychology, crafts, restaurant and hospitality, and entrepreneurship.

For the first time, the Needham Select Board recognized Sept 15 - October 15 as Hispanic Heritage Month. 



RAPID RESPONSE TIMELINE & RECAP

Rapid Response (RR) Timeline:

  • Nov-Dec: To apply lessons/best practices to scenario-based thinking about RR in Needham → Goals: Align around risks, benefits, tools, and rationales in various situations.

  • Dec-Jan: To draft, get feedback, and vote on template resources for future use: a) communications/statement templates for several different scenarios and b) an event protocol for community response.

  • Jan-Feb: To discuss, revise, vote on and erect a Steering Committee that will instigate, help implement, and provide resources for community response. 

To tee up the small group work, NRN recapped the Rapid Response curriculum as covered in September and October 2023.  


SMALL GROUP SCENARIO ASSESSMENT

Three breakout groups each tackled a different scenario: 

  1. Discrimination at a Local Business
  2. School Hate Incident
  3. Neighborhood Hate Crime 

Adapting questions from the December 2020 workshop led by Over Zero, each group reflected on a series of questions aimed to ascertain if and how to respond. The questions were as follows: 

Step 1: Analyzing the Situation

  • Who are the stakeholders and actors involved? Who else could become involved?

  • What narratives does this event feed into? Are these narratives deeply ingrained? 

  • How do the people targeted by the event or narrative interpret its significance? If you don't know, how can you find out?

  • What is the risk of escalation?

Step 2 : Deciding Whether to Respond

  • What would likely happen if we did/said nothing? (risks, potential benefits)

  • Who would be aware of this event if we did/said nothing?

  • Are there ways doing something could inadvertently make the situation worse? (risks, benefits)

Step 3: If Responding, Determining the Response 

What message themes will counteract the underlying narrative of the event (regardless of whether you are planning a statement, an event/action, or both)?

  •  Take 2-3 minutes to create a draft message or action/event idea.

  •  Which speakers/messengers are most credible for the message?

  •  Which mediums are most effective for this message?

Step 4: If Responding, Re-evaluate your message

  • Does your message avoid the most common communication risks (see Do’s/Don’ts)?

The small groups came up with initial ideas, which we are further expanding offline. NRN participants will liaison with the subnetworks to seek additional feedback. In December, as a whole group, we will walk through the consolidated responses to align around appropriate actions. 



CLOSING PULSE: A REFLECTION ON THE SMALL GROUP WORK

  • Life is different from the script; it’s complex and multifaceted.

  • There’s a lot to think about - so many factors when considering response.

  • In these discussions, we continue to return to the idea of community. 

  • Focus on accuracy - how do we know what really happened?

  • Many questions and not enough answers.

  • One challenge is working through whether or not to respond - what if the individual or group does not want to see this play out, yet we feel compelled to take action - what does that look like?

  • Who’s going to be the group that takes this on? Is it us? 

  • Learning how layered things are, even when looking at an intentionality.
 
  • Coming to the table to listen to and understand the affected group - it is hard as we are also trying to take the burden off of a marginalized or injured group. 

  • We need to be careful of our own desire to fix something. 

  • Even if we don’t have all the information and even if we are not taking action on a particular scenario, we might be inspired to take action in another place.

  • This conversation was special in that people were collaborating to come up with a solution that would work best for everyone - those targeted and the greater community (how to do realistically and collaboratively). 

  • How do we prevent our own personal biases from spilling over? 

  • It’s important in any organization to have a protocol for how to respond.

  • Personal examples of constructive dialogue and speaking open a world of possibilities.

  • Trying to understand motivation for challenging acts.

  • This is a great example of proactivity versus reactivity.

  •  It becomes important to understand what the culture and values of a school (or setting) are and utilize to craft that response - whatever positive norms we want to speak to should fit the norms of the organization.

  • It’s important to listen to understand - we’re looking for people who will reshape culture. 

  • Transcending the negativity to elevate and celebrate the targeted group.
 
  • This is a reminder that when an incident happens there are many ripples and layers of people affected.

  • There isn’t always one side to a story. 

  • Outstanding conversation - it’s a microcosm of what we’re trying to do in the community - looking at an issue and workshopping helps us to bring back to various spheres of leadership.

A heart-felt thank you to all of our NRN participants for their thoughtful and insightful comments and suggestions.