Newsletter from the Self-Direction Department at PCCS | | Do you want to highlight an individual who continues to work on their goals? Do you have a Self-Hired Staff that goes above and beyond? Do you want to recognize them? Send an e-mail with bio, and why you want to highlight them to SelfDirect@pccsny.org, with some photos if you have. | | Important Program Reminders | | - Always follow the Chain of Command, and adhere to the 24-hour (1 business day) response time protocol. Please allow the first person you contact 24 hours to respond. If they do not respond within 24 hours, please feel free to contact their direct supervisor. Direct Supervisor information can be found in all email signatures.
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We are rolling out the 2026 Mandatory Relias PCCS Annual Training Plan, which is required for all employees, volunteers, and interns and will be available starting February 3, 2026. These trainings support OPWDD compliance and must be completed by March 15, 2026, to ensure we continue providing safe, high-quality services. See MEMO for more information.
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Self-Directed Participant/Designee Information:
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Review MEMO about SHS Reminders regarding Self-Hired Staff Information, Compliance & Communication Expectations
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Please review the attached MEMO regarding the responsibility to actively monitor hours worked by Self-Hired Staff to ensure authorized funding is not exceeded.
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Self-Hired Staff Hours MUST be reviewed/approved every Sunday by 11:59 PM to ensure there is no delay in payment. Please refer to the Payroll Calendar if more information is needed.
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Are there changes to your Self-Hired Staff Status (i.e. Inactive, terminated, or resigned)? Are you increasing or lowering their hours? Make sure to complete a Self-Hired Staff Status form.
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Self-Hired Staff Community Habilitation Monthly Summary Notes are due by February 10th, 2026 for services rendered in January 2026.
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If you wish for a Community Class to be reviewed, please make sure to provide your Fiscal Intermediary Coordinator with the “Community Class" form and all additional corresponding documents” for approval. If this class is already an approved vendor, please make sure you still contact your Fiscal Intermediary Coordinator for approval. Class approval is per person, per class.
- Are you looking for Self-Hired Staff to work over 40 hours a week? Please reach out to your assigned FIC to provide the justification and get pre-approval.
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Do you need resumes? You can view resumes at the link below or contact Elise Crumbley at ECrumbley@pccsny.org for more information:
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Are you looking to hire Self-Hired Staff? Make sure to complete the Self-Hired Staff Information Sheet. You can then e-mail this to Carin James at CJames@pccsny.org.
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All invoices for reimbursement should be entered into eVero by the 10th of the following service month.
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Support Broker Information:
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Kindly review the updated Support Broker MOU
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Self-Direction Budgets are reviewed weekly per schedule of the assigned Fiscal Intermediary Coordinator. All budgets must be signed and completed by the Support Broker, and Self-Directed Participant/Designee prior to the FIC reviewing. Starting this month, we will not be pushing Self-Direction Budgets unless the entire plan is incompliance (i.e. Life Plans, Staff Action Plans, Developmental Disability Profile, and more.)
- We are currently reviewing SAPS that are due March 1st. Please review your eVero portal to ensure that all SAPs are up to date and signed for review in eVero. As a reminder, all brokers are also required to submit two meeting minutes per year.
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Self-Hired Staff Information:
- Make sure to follow all OPWDD & PCCS policies, and ensure open communication about difficulty of working the hours scheduled, running into Overtime, or completing the paperwork in the eVero system. Moving forward, the FI Dept., will be review this in more detail and will have deeper conversations with you that can lead to write-ups.
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All of your Attendance Roster MUST be reviewed/approved by the Self-Directed Participant/Designee every Sunday by 11:59PM to ensure there is no delay in payment. It is solely your responsibility to ensure all hours are approved and correct. Please refer to the 2026 Payroll Schedule if more information is required. If an error occurs, where a shift was entered incorrectly or a mistake happened, please complete the Missed Service Delivery Form to your Fiscal Coordinator within 24 hours. This MUST be provided to the assigned FIC within 24-hours of the error happening to ensure there is no delay in payment.
- When using PTO, please note that the total number of hours in a single work week including both worked hours and PTO — must not exceed 40 hours.
- Per the Department of Health (DOH) and Person Centered Care Services (PCCS), we are requesting that all Self-Hired Staff have the location "ALWAYS ON, and eVero app open" when they are working and providing SDS-CH and SDS-Respite services.
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If you provide SHS, Community Habilitation Monthly Summary Notes are due by February 10th, 2025 for services rendered in January 2026.
| | Upcoming Training Dates and Events | | |
Our team is excited to host refresher trainings covering recent updates, policies, and procedures. This is a great opportunity to stay informed, hear what’s new, and get your questions answered directly by our team.
We encourage you to join us as we continue to evolve and enhance our processes.
Please save the date for one of the following sessions:
February 17, 2026 at 5:00 PM
February 19, 2026 at 11:00 AM
February 21, 2026 at 1:00 PM
More details to come—we look forward to seeing you there!
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Person Centered Care Services (PCCS) is offering a wide variety of upcoming training to better accommodate and train those who are looking for in-depth webinars and seminars.
Please take a look at the Training Calendar by clicking the words. You can also register for the training by clicking the selected date.
For questions, contact selfdirect@pccsny.org
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Support Broker Open Office Hours
Support Broker Training Hour on the third Wednesday of each month.
This provides a supportive space to learn, share, and grow.
This training is hosted by our Senior Program Manager of Agency Support Brokerage Services, Lori Catricola.
E-Meet on Microsoft Teams:
Meeting ID: 284 893 464 261
Passcode: oE9C2nq6
Contact BrokerSupport@pccsny.org with any questions or inquiries.
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Inspired by Bruce Springsteen's "Born to Run" at Person Centered Care Services (PCCS), we believe that everyone—disabled and non-disabled—is born to belong.
Belonging isn’t something you earn; it’s something every human being deserves. It’s the feeling of being seen, valued, and included just as you are.
Since our founding, PCCS has been working to build a world where that belief becomes reality—where people with disabilities can live, work, and thrive as equals in their communities.
Your donation makes a world of difference.
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The first Meet & Greet Hiring event of the year is in full swing.
Register today! Full time & Part time positions available.
Flexible scheduling: Evening/weekend hours available & school holidays
Details:
Date: Saturday, February 28th, 2026
Time: 11:00 AM - 1:30 PM
| | SIDDC: Self-Direction Committee Meeting | | | | |
Join us to discover two powerful online tools designed to make Self-Direction easier for families and individuals!
Hear from creators Susan & Chancy on how Shivoo helps individuals and families find and connect with staff quickly and confidently.
JOIN US: Wednesday February 18th, 2026 at 10am
| | Five Borough Town Hall (Save the Date) | | | | |
Save the Date for an upcoming Town Hall about Sustaining I/DD Services!
Discussion on Workforce, Recruitment, Retention, Housing, Aging, and much more will be happening.
Details:
Date: March 6th, 2026
Time: 10 AM - 12 PM
Hosted on Zoom
Please login at 9:45 AM.
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PCCS has prepared a Food Assistance Resource Guide Including:
- Staten Island Mobile Food Pantries with Schedules
- Local Staten Island Food Pantries with Schedules
- Food Pantry Directory by Borough
- Resourceful Websites and Apps
- Connections to Free Services for Eligible Medicaid Members
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Open the 1st and 3rd Thursday of each month!
Location: 192 Corson Ave, Staten Island, NY 10301
Time: 11AM - 4PM
| | Save the Date - Lobby Days 2026 | | | | |
Save the date for upcoming lobby days in Albany!
More details are to follow but here are the upcoming dates:
February 10th - General
February 11th - Leadership
Keep tuned to the newsletter for any announcements and changes.
| | - Do you need support and resources, and do not know where to start? Did you know each borough has a council? Some council's have a Self-Direction Committee. Check out the following links, and become members to get more information:
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