What's Inside

  1. Company News: AireSpring Wins 4 VSA Awards; AireSpring Welcomes Two New Regional Channel Managers
  2. AireSpring Virtual SD-WAN Boot Camp
  3. Q2 Incentive Trip Winner Announced
  4. Q3 Promo: Win a Luxury Adventure in Atlantis Bahamas!
  5. August Partner Training: SD-WAN and UCaaS – The Essential Combo for Work from Anywhere
  6. Coming Events 2022
  7. Partner Profile: Jeff Powell, CEO, Sybran, Olathe, KS
  8. Meet the AireSpring Team: Joe Dino, Regional Channel Manager

AireSpring Wins 4 VSA Awards

AireSpring is excited to announce that it has won four Visionary Spotlight Awards for innovation in technology, international and multilocation deployments, and channel programs.

The award is presented by Channel Vision Magazine and Beka Media as part of their yearly Visionary Spotlight Award program to honor forward-thinking ability, products, services, and deployments in multiple categories that best demonstrate creativity, feature set differentiation, and the ability to help drive growth.

In addition to receiving the Channel Programs of the Year Award for its deep commitment to channel partners and providing top-notch customer service, AireSpring won awards for international solutions in two categories: Best International Internet Solutions and International Deployment. AireSpring received the awards for providing its Global Managed SD-WAN solutions to large international customers with growing remote work forces and multi-cloud application performance challenges.

AireSpring also received the award for Best SD-WAN and SD-Branch for its Global Managed SD-WAN solution.

“AireSpring was a big winner in this year’s VSAs, and it deserves all its accolades. As a Channel Partner of the Year, judges cited AireSpring’s 100 percent channel focus and its efforts to ensure there are no channel conflicts. The AireSpring staff’s role is to assist partners in closing deals,” said Berge Kaprelian, Beka Business Media founder and President. “But AireSpring also won for its SD-WAN and SD-Branch. The fully end-to-end SD-WAN service for organizations making the transition obviously led to the company’s wins for Best International Deployment as well as for the more general category of International Deployments. To win four VSAs in a single year, is quite an accomplishment, and we at Beka Business Media and ChannelVision Magazine congratulate the entire AireSpring organization.”

“We are honored to be recognized for our Global Managed SD-WAN and SD-Branch for three consecutive years, and beyond thrilled to additionally receive awards for Best International Internet Solution and Best International Deployment,” stated AireSpring CEO Avi Lonstein. “Combined with the recurring recognition of our Channel Program, which is 21 years in the making, these awards represent AireSpring’s ongoing commitment to constant innovation, high-touch customer service, the success of our channel partners, and advanced solutions that differentiate us in the marketplace.”

AireSpring Welcomes Two New Regional Channel Managers

AireSpring is pleased to announce that Jason Word has joined the AireSpring team as Channel Manager for the Midwest (MO, KS, AR, and Des Moines, Iowa).

Jason brings over 20 years of experience in the channel to the role, beginning his telecom career in 2001 as Account Manager and Partner Channel Manager at Time Warner Cable. After spending a decade at Time Warner, Jason joined Windstream as a Major Account Sales Executive, specializing in SD-WAN and UCaaS.

Before joining AireSpring, Jason served as National Channel Manager for Bluebird Network, a regional fiber provider and data center operator, and as a Partner One Sales Manager for broadband provider Consolidated Communications.

“I’m thrilled to be at AireSpring. The company has an outstanding reputation and an impressive national presence, and I’m looking forward to the opportunity to connect with channel partners one-on-one to help AireSpring grow,” stated Jason.

AireSpring is also happy to announce that John Hirshberger has joined the AireSpring team as Channel Manager for PA (East), MD, DC, WV, and DE.

John began his career in telecom in 1998 as a Senior Account Manager at ATX Communications, a regional Competitive Local Exchange Carrier (CLEC), selling voice and data services, network security services, and IP telephony solutions for nearly a decade.

After ATX was acquired by Broadview Networks (Windstream), John accepted a position as a Senior Sales Consultant at Evolve IP, and later moved on to XO Communications where he served as a Senior Major Account Executive. Before joining AireSpring, John spent 10 years as Channel Manager and National Channel Manager for Momentum Telecom, where he managed relationships with multiple Master Agents and their sub-agents in 11 southeastern states and the District of Columbia.

“I’m extremely excited to be joining a family-owned and operated company like AireSpring. Their products and customer service are renowned in the industry, and I look forward to helping the company grow its presence across the Mid-Atlantic region,” John stated.

“We are delighted to have John and Jason on board,” stated John Young, SVP of Channel Sales. “They have demonstrated a stellar commitment to serving the channel with their expert understanding of the best-of-breed solutions and the high-touch customer experience model AireSpring is known for.”

Earn Certification in AireSpring's SD-WAN Solutions and a $50.00 Amazon gift card for completing the Boot Camp!

  • Attend a full day's webinar training session on SD-WAN, the go-to technology for improving control, management, business agility, up time, security, and data encryption of Wide Area Networks.
  • Learn from our SVP Solutions Engineering and SD-WAN guru, Mike Chase, J.D., CCIE #7226, aka "Dr. Cloud."
  • Leave with a better understanding of how AireSpring's Managed SD-WAN solutions utilizing VMware® SD-WAN , Fortinet® and Cisco®-Meraki serve your customers' changing business needs and the strengths of each solution.
  • Learn about the advantages of AireSpring’s Global Managed SD-WAN solution and our Global Private Network (GPN) with PoPs distributed worldwide.
  • Get an update on our international expansion and internet circuit procurement.

Reviews from our recent Boot Camp:

"Mike Chase did an exceptional job presenting! Best training I've attended, by far, in my 12 years in this industry."

- Justin Duffy, SKS Communications


"Mike's insight and industry knowledge helped me to gain a different perspective on future opportunities for SD-WAN. Thank you!"

- Lori Norton, Telstrong


"Probably the best training webinar I've attended in my 25 years of telecom."

- Julie Gilbert, Digital Management Solutions

"Great training event with SD-WAN guru, Mike Chase. Mike is amazing and has so much knowledge."

- Paul Feather, Founder, IT Compliance Services by Compu-Netics, LLC

What: AireSpring's Virtual SD-WAN Boot Camp

Presenter: Mike Chase, J.D. CCIE, SVP Solutions Engineering

Date: Wednesday August 17, 2022

Time: 10:00 am to 2:00 pm (CT)

Space is limited!

Deadline to Register varies by date of Boot Camp.

Reserve your spot and your Amazon gift card now!

Only one gift card per person per boot camp per year.

All attendees must register in advance!

AireSpring is excited to announce that Advance Wiring, in Birmingham, Alabama, is the winner of its Q2 2022 Incentive trip to the all-inclusive Atelier Resort in Playa Mujeres in Cancun, Mexico. Accepting on behalf of Advance Wiring is Glenn Stewart, Co-Owner of Advance Wiring.

“AireSpring’s SD-WAN Boot Camp really helped educate us about SD-WAN and how to present the opportunity to customers," said Glenn Stewart, "So, we started to bring up the technology and AireSpring in customer conversations which led to some great business for both of us.”

Partners were automatically entered into the contest throughout Q2 every time they brought in AireSpring MRC revenue.

Still dreaming of that vacation in Paradise? Good news! The drawing for another AireSpring-sponsored trip will continue in Q3 2022. Partners will receive one automatic entry into the contest to go on a luxurious vacation to Atlantis Bahamas for every $1,000 of MRC revenue they bring to AireSpring in Q3 2022.

Q3 Promo: Win a Luxury Adventure in Atlantis Bahamas!

Ready for a relaxing vacation getaway? Let AireSpring whisk you away to the Bahamas! In addition to our usual spiffs and commissions, AireSpring will be awarding a trip in Q3 2022 to the luxurious Atlantis resort (or the cash equivalent) to one lucky partner. Every $1,000 of MRC revenue you bring in equals one entry into the drawing to win. Treat yourself to a vacation in paradise as you enjoy an endless summer in the Bahamas.

As always, AireSpring’s Channel Managers are committed to providing you with concierge service so you can easily deliver the best products to your customers and gain a competitive edge.

AireSpring has always been 100% channel-focused and has everything you need to provide the best customer service to your clients.

Our channel partners benefit from some of the highest evergreen commissions and bonuses in the industry. In fact, AireSpring is one of the only suppliers to offer SPIFFs on Renewals along with other rewards, including:

  • 6X MRC on Voice/Cloud Services
  • 1x MRC on SD-WAN and Global SD-WAN Services
  • 1.5x MRC on Connectivity Services & MPLS
  • $1,600 Cash Bonus on Toll-Free Services
  • $800 Cash Bonus on Long-Distance Services
  • Earn even more with ongoing extra bonuses on other deals: like 5% EXTRA Bonus Residual Commission on AireSpring Network & SIP LD (wholesale accounts do not qualify).

AireSpring provides everything you need to fulfill your service and support requirements, including:

  • Dedicated project coordinators & managed services engineers assigned to each order
  • Free consultation with solutions engineering team
  • 24/7/365 NOC Network Monitoring
  • 20-second response time to support calls
  • Escalation list up to our CEO

Make all your vacation dreams comes true this year with a chance to win a luxury adventure in Atlantis! Contact your AireSpring Channel Manager for details.

Working from a location other than an office, at least part-time, seems to have become the norm. You and your staff are no doubt meeting with clients and servicing their needs via a video call. And odds are they are conducting business the same way, from home, with their customers. We have all come to realize that much of our jobs can be performed remotely, resulting in huge savings on dedicated office space. But under these circumstances, flawless connectivity has never been more critical. In fact, the same UCaaS solutions used by remote workers can all experience performance improvements and employees can realize improved access to critical resources by the addition of SD-WAN.

The unpredictable behavior of residential/consumer internet service negatively impacts the voice, video, and SaaS application quality of experience (QoE) that enterprises demand. The ideal WAN solution enables enterprises to utilize lower cost Internet bandwidth but still provide consistent quality of experience (QoE) and quality if service (QoS). This can only be accomplished with managed connectivity or SD-WAN.

Join Chuck Long and John Kitchen from the AireSpring Solutions Engineering Team for a detailed overview of:

  • How the rising cost of POTS is driving more clients to lower cost hosted VOIP and UCaaS.
  • Just how your clients can have high quality, lower-cost UCaaS or hosted VoIP without all the complexity and cost of traditional WANs or costly POTS lines.
  • Exactly how combining AireSpring’s managed SD-WAN and UCaaS can deliver guaranteed Quality of Experience (QoE) for voice and video for less than the average POTS.
  • How SD-WAN features remediate poor internet quality even on a single WAN circuit.
  • Why you need SD-WAN to prioritize network traffic so that critical cloud applications or those requiring a significant amount of bandwidth to operate, do not impact employee productivity.

What: August Partner Training Webinar

Date: Thursday, August 25, 2022

Time: 11:00 AM to 12:00 PM PT

Presenters: Chuck Long and John Kitchen

Telarus Partner Summit

Salt Lake City, UT

August 2-5, 2022

REGISTER HERE

Avant Power Up MN

Wayzata, MN

August 17, 2022

REGISTER HERE

AireSpring Virtual SD-WAN Boot Camp

August 17, 2022

REGISTER HERE

Telarus Golf

Denver, CO

August 24, 2022

AireSpring Partner Training Webinar: SD-WAN and UCaaS – The Essential Combo for Work from Anywhere

August 25, 2022

REGISTER HERE

Telarus Golf

Salt Lake City, UT

August 30, 2022

Intelisys AMP’d Atlanta

Salt Lake City, UT

September 1, 2022

REGISTER HERE

Telarus Cybersecurity Boot Camp

Alabama

September 8, 2022

Telarus Golf Dallas

Grapevine, TX

September 9, 2022

REGISTER HERE

MSP Summit

Orlando, FL

September 13-16, 2022

REGISTER HERE

Sandler National Summit

San Diego, CA

September 15, 2022

REGISTER HERE

Avant Special Forces

Sept. 19 - Sept. 21, 2022

REGISTER HERE

Telarus Cybersecurity Boot Camp

Dallas, TX

September 19, 2022

Telarus Golf Connecticut

North Stonington, CT

September 27, 2022

REGISTER HERE

TBI Pacific Airshow

Huntington Beach, CA

September 30, 2022

REGISTER HERE

Intelisys Channel Connect

Nashville, TN

October 2-5, 2022

REGISTER HERE

CVx Expo 2022

Scottdale, AZ

November 2-4, 2022

REGISTER HERE

To begin, please tell us a little about your company and your professional background in the industry.

To begin, please tell us a little about your background and your company.

I started out in telecom working in Sprint’s long-distance division in 1988, so I have a few years in telecom and data. I worked there until 1996, when I became a Sprint partner selling long distance and data, and quickly moved into other agency products. Right around 2000, we started Sybran Communications in Tulsa, Oklahoma and later relocated to my hometown of Kansas City. We offered voice and data communications services from multiple carriers and continue to do so today, especially AireSpring-hosted VoIP and SD-WAN. We added a vast array of on-premises solutions around 2018, which included among other services, video surveillance, access control, and low-voltage cabling. The demand for these products increased at the beginning of the COVID-19 pandemic. We promote SD-WAN alongside our hosted VoIP and encourage our customers to add it and include that on most every hosted VoIP proposal. Hosted VoIP is continuing to grow even larger now that POTS lines are being phased out as a result of the August 2022 FCC ruling. In doing so, we are currently focusing efforts on companies to replace their analog services and POTS lines to hosted VoIP or SIP. With the price of POTS soaring into ridiculously high numbers, VoIP is now a very attractive product for SMB’s with its affordability and feature-rich options.

"AireSpring is big enough that it has fantastic products and support but small enough so we can reach multiple people at all levels."

What do you like about working with AireSpring?

AireSpring is big enough that it has fantastic products and support systems in place, but small enough so when needed we can reach multiple people at all levels and get unique solutions. They are also great at driving prices down to benefit the customer. We work with AireSpring’s National Channel Director Joe Brondon who is fantastic and one of the big reasons we like AireSpring. Joe is detail-oriented and very involved with us and our prospects with the solution design, presentation and support. There has never been a time we asked for something, and he did not deliver. He has truly been a great supporter and asset who is always engaged and excited to help us.

We have also received great support from John Young, Senior Vice President of Channel Sales on our larger deals. Additionally, we really appreciate how AireSpring Senior Vice President of Solutions Engineering, Mike Chase presents complex solutions as an option so clearly to us and our customers, so they are easily understandable. He has a gift for presenting the technology as a practical application, so these sometimes-complex concepts are laid out in an easy-to-understand solution to the customer, and he makes a great business case for the higher-end products. Bottom line, at all levels of the company, everyone gets involved in bringing a solution to fruition.

The people of AireSpring are down to earth even though AireSpring is a global company. They have a family atmosphere that really resonates with us. We are based in the Midwest, so we probably do things differently than some other partners do, and the relationship means a lot to us. It’s good to know that when we have a question or an issue that arises, we can reach out and call or send a text message to anyone in the company, all the way up to AireSpring CEO Avi Lonstein. There are a lot of carriers out there, and a lot of choices out there, and it is nice to know that the AireSpring team knows who we are so we can get on the phone and get things done.

I would be remiss if I did not mention the commissions and SPIFFs on Renewals. They are among the best in the industry and our subagents love them as well.

"I would be remiss if I did not mention [AireSpring's] commissions and SPIFFs on Renewals. They are among the best in the industry."

What would you say is the secret to being a successful trusted advisor?

I wouldn’t necessarily call it a secret, but just having a lot of tenacity and follow through. If you say you are going to do something, then do it. It is simple to say, but there are other companies that are focused on churn and burn. You cannot grow if you do not take care of your customers and keep an ongoing relationship with them. Our goal is to never lose a customer. We tell our clients we do not want your business for 3 years; we want it for 10 or 15. That is aggressive, I know, but it is important to have that mindset.

Another important move is making strategic alliances with the right carriers and the right products. There are a ton of communications products in the marketplace. It’s not just about choosing the one with the lowest price; you have to align yourself with a great provider with outstanding products and support. There are a lot of providers now that sell many products under one brand and alignment with the right provider helps identify which carriers provide the best-of-breed solutions.

It is also important to care about the customer beyond just getting a contract signed. You need to be willing to put the time in up front to find the right solution, as well as hold the customer’s hand through the implementation process. There is a huge difference between being a salesperson and being a trusted advisor. Unfortunately, many salespeople get a bad rap because they are focused on selling what they want to sell and making that money and moving on to the next win. You aren’t going to build trust that way. To build trust, there needs to be ongoing support and a relationship with the client, and you have to be willing to be available any time of day or night as needed.

Unfortunately, the COVID-19 pandemic changed what relationship-building looks like because we have lost the in-person, face-to-face consultation and discovery.

"Trusted advisors have to let go of the 'me-first' mentality and think about what it will take for the customer to stay with you long term."

As trusted advisors, we need to get back to the basics, to where we were before the COVID-19 pandemic. We need to get back to the routine that some of us lost, be disciplined, and continue to strive and focus on relationship-building and listening skills. So many salespeople carry a feeling of self-importance right now. But if you really want to be a trusted advisor, you have to be willing to let go of the “me-first” mentality and think about what it will take for the customer to stay with you long term. I can guarantee you it is not working from 10am to 3pm, nor is it working from 9am to 5pm and calling it a day. You have to focus on what others need. There is no magical timecard clocking you in from 8 to 5 Monday through Friday.

What is the “next big thing” you think agents should be aware of in 2022 and 2023?

Now that POTS and analog services are becoming obsolete, the nontraditional, cloud and wireless methods of internet services need to be not just considered but studied so that customers can have cost-effective, robust, solid connections for voice services; in particular, wireless connectivity, including fixed wireless, 4G and 5G applications, and tying that in with SD-WAN to stabilize internet connectivity. If you look at Verizon, for example, they are advertising online and in print, their own wireless connectivity as their primary solution for internet services. It is no longer physical broadband connectivity for the home as the main solution, and I think as products from wireless providers evolve, we are going to see amazing speeds at unbelievable prices for wireless connectivity. Some people dismiss wireless as only a backup, but it could be a force to be reckoned with compared to shared fiber, for example.

What are some of your hobbies and interests outside of telecom?

I am a singer and also play the piano and keyboard. I have been in various bands over the last 20 years. I am also involved with the church video team and the welcoming visitors team.

I am a big family man so spending time with family is a big part of my life. I’m married to my awesome wife Jenn, and we have four sons, and three granddaughters. My son Casey also works at Sybran as Director of Sales. We just moved into a new home with a pool—and we spend a lot of time outside—so we have a lot of family events grilling hamburgers and enjoying the water!

I should add that I am a big automotive enthusiast. I am a member of the KC Exotics and Supercar group and enjoy spending time on the track, drag racing and road racing with my modified 2015 ZL1 Camaro with over 750 horsepower.

Please tell us a little about your professional background and how long you’ve been in the telecom industry.

I have been in IT and the telecom industry for over 35 years. I began my career in 1986 as an Electronics Engineer, performing maintenance and repair on old IBM & Xerox mainframes and peripherals. In the late 1980’s, my career moved towards building and supporting Local Area Networks (LAN). During that time, I acquired certifications in Novell, Microsoft, Sun Solaris, and Banyan Vines along with several certifications on various hardware and server platforms. In 1993, I began working as a Field Service Engineer for a large VAR, mostly providing IT support for financial companies on Wall Street.

Then in 1995, I accepted a position with an Interconnect/Telecom Agent in NYC to manage a Data Services division where I spent five years building a VAR / MSP business. In 2001, I joined PAETEC (now Windstream) as a Solutions Engineer (SE) focused on supporting their Data products set. Most of my time there was spent supporting Channel Sales and Enterprise customers. After 17 years it was time for a change, and I accepted a Channel Manager role with TBI to help build out their business in the East. I joined AireSpring after working at TBI for 4 years.


Tell us about your role at AireSpring.

At the end of the day, my responsibility is to support our partners and recruit new partners to the world of AireSpring. I demonstrate our value proposition by utilizing our products and resources to solve business problems for their customers. Ultimately, the goal is to provide our partners with great solutions and make them money. To accomplish this, I make sure they have access to all the resources needed to be successful. Recruitment is a big part of my job. I really enjoy working with new partners and helping them grow their businesses.

What do you enjoy most about working at AireSpring?

The family-oriented culture is one of the things I enjoy most about working at AireSpring. All our team members are willing to help each other out. I never hear “it’s not my job” from team members at AireSpring. People bend over backwards to help each other. It’s nice to return to a company with the type of environment where you can reach out to anyone for assistance, and know the team has your back. I value and appreciate the tremendous support I receive from AireSpring National Channel Director Joe Brondon and AireSpring Senior Vice President of Channel Sales John Young. Their commitment to ensuring the success of our team is remarkable.

I also really like AireSpring’s product set. Having designed and implemented complex network environments throughout my career as an SE, I appreciate and value the products and services offered in our portfolio. This enables our partners to bring best-in-class solutions to their customers, backed by some of the most knowledgeable and talented engineers in the business. Add to this our excellent team of project managers and award-winning 24/7/365 NOC support and you have the recipe for success!


What are some of your hobbies or interests outside of the office?

My interests outside of work are mostly focused on family. My wife (Christine) and I have 6 children and 3 grandchildren with another on the way. We are truly blessed having a very close-knit family and spend most of our free time together.

Now that our children have grown and started on their own life’s journeys, Christine and I have discovered a passion for travel. Alaska is next on our bucket list! We’re currently planning our Alaskan adventure for the Summer of 2023. We plan to explore Alaska via rail, going up to Denali National Park, which is larger than the state of New Hampshire. We’ll be staying at multiple lodges in the park as well as five other cities and villages on our trip.

My favorite hobby is fishing and I get out on the water as often as I can. I’m fortunate enough to live in an area renowned for some of the best Redfish, Snook and Tarpon fishing in the world!

Not a Partner? Join our Program!

Become a Partner

AireSpring is an award-winning provider of Managed Connectivity and Cloud Communications solutions providing fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including:

AireSpring's services are delivered over its revolutionary nationwide MPLS Mesh Network, providing customers a fully integrated, end-to-end solution from a single vendor.