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SAFETY TIP: As temperatures dip, plug space heaters directly into a wall outlet, never a power strip or extension cord, to prevent overheating. Keep them on a flat, stable surface and at least three feet from curtains, bedding and anything that can burn. Choose models with tip-over and overheat shut-off features and remember to turn the heater off when you leave the room or go to sleep.
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Support for Customers Affected by the Federal Shutdown
If you’re a federal employee, contractor or military family impacted by missed paychecks due to the ongoing federal government shutdown, we understand the financial pressure you may be under, and we’re here to help.
We offer multiple assistance options to help keep your power on:
- You can also request a payment plan or a payment arrangement to spread your bill payments over time. Submit your request conveniently via our website or by phone.
- Our Bright Hearts Fund is available for customers who are overdue and facing risk of disconnection.
- Additionally, we provide direct links to low-income assistance and state programs across Texas and New Mexico with resources that may offer help beyond your electric bill.
We're committed to working with every eligible customer in good faith to find the right path forward. We encourage you to reach out as early as possible. Please don’t wait until late fees or service interruptions start.
Need help now? Click below to log into your My Account portal to request assistance, chat with a representative on our website, or call us at (915) 543-5970.
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Rick Bernal Honored with National Award
EPE’s Rick Bernal was recognized as part of EPE being named the National winner of the Public/Private Partnership Award from the InfraGard® National Awards Program. The recognition was announced at last week’s InfraGard Leadership Meeting. This award honors a collaborative partner that successfully forges public–private partnerships to advance the InfraGard mission of protecting U.S. critical infrastructure.
Rick’s leadership, time, and technical expertise helped strengthen coordination across agencies and industry, improving safety and security for the communities we serve. We’re proud of Rick’s contributions and of our team’s commitment to collaboration that keeps our region resilient.
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ECCF Endowed Scholarship at NMSU Tops $120,000; First Recipients Named
The Electric Company Charitable Foundation (ECCF) has grown its endowed scholarship at New Mexico State University to more than $120,000 and awarded scholarships to the first five students. The fund began in 2022 with a $25,000 personal gift from El Paso Electric President and CEO Kelly Tomblin, which ECCF matched to establish a $50,000 endowment.
Administered by ECCF in partnership with the NMSU Foundation and the NMSU Alumni Group, the endowment expanded through employee donations paired with a 100% ECCF match. This growth increases the annual support available to NMSU students, strengthening access to higher education for our region.
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Robert L. Norris Joins EPE as CFO
El Paso Electric has appointed Robert L. Norris as Chief Financial Officer. Robert will lead the company’s financial strategy and planning, supporting our mission to deliver safe, reliable, and affordable energy for West Texas and Southern New Mexico. He brings broad experience in finance and operations and will focus on long-term value for customers and the communities we serve.
As CFO, Robert will guide budgeting and investment decisions that strengthen grid reliability, improve customer service, and support smart growth across our region. He will also work closely with our leadership team to keep projects on track and maintain strong, transparent stewardship of customer dollars.We look forward to his leadership as we continue investing in a dependable, modern energy system for our community.
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Black Friday and Cyber Monday: Save Big on Energy-Smart Upgrades
From Black Friday through Cyber Monday, save up to 95% on energy-saving products that can help lower your monthly bill. Find smart thermostats to keep your home comfortable, air purifiers for cleaner indoor air, and weatherization essentials to block winter drafts—there’s something for every home.
All rebated products ship free and select items include a free gift while supplies last. Don’t wait! Deals end after Cyber Monday.
Visit our online Marketplace to shop, compare and check out fast.
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Your Business + Solar, Simplified
Our Texas Business Solar program lets Texas businesses tap into locally generated solar energy without installing panels on their buildings. This voluntary subscription adds renewable energy to your mix while you keep the same reliable service you count on today.
How it works is simple: subscribe to a share of energy from our dedicated solar facility and support your sustainability goals - no rooftop construction, no maintenance. Many business customers use the program to advance ESG commitments, demonstrate community leadership and make progress toward carbon-reduction targets.
Enrollment is limited and filled on a first-come, first-served basis. Participation isn’t guaranteed; EPE will verify eligibility and confirm your enrollment before your first Texas Business Solar billing. If current subscriptions are full, we’ll notify you and place your business on the waiting list.
Ready to get started? Submit your enrollment form and join the clean energy movement.
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El Paso Electric’s newest Texas Community Solar facility is now online, bringing more clean energy to our region. This 10-megawatt site will serve an additional 5,000 customers — with lower monthly charges for all subscribers and extra discounts for income-eligible households.
Whether you’re a homeowner, renter, or business owner, joining is easy — no rooftop panels, upfront costs, or maintenance required. Just clean, renewable energy made simple.
| | Customer Newsletter | November 2025, Vol. 36 | | | | | |
