asYour Weekly AADOM Insider for Dental Office Managers

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Introducing New Resources

We’re excited to share that new HR and Dental Plan resources are now available exclusively for AADOM members!

Whether you’re navigating employee challenges, exploring HR best practices, or managing dental insurance processes, these valuable resources are designed to make your job easier and help your practice succeed!

Our new Dental Plan resources include a practical, easy-to-use guide to help dental office teams better understand Claim Adjustment Reason Codes (CARCs) and Remittance Advice Remark Codes (RARCs)), helping your team review claim payments, interpret remittance information, and navigate insurance processes with greater confidence.

Explore these valuable new resources and discover practical tools to help you and your team work smarter, build confidence, and navigate everyday challenges. Take advantage of these great benefits included with your AADOM membership!

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What AI Can’t Do and Why It Will Never Replace a Dental Office Manager

Presenters: Cheryl McKenna & Steven Pishko (🔒1 CEU for Members)

Zoom webinar - Wednesday, October 21 at 1:00 PM ET

Register for Link

Medical Billing for Dentistry is a Ladder NOT an Escalator!

Presenters: Laurie Owens (🔒1 CEU for Members)

Zoom webinar - Thursday, October 29 at 1:00 PM ET

Register for Link

Case Acceptance Certification Program- Alpharetta, GA (Oct 23, 2026)

Join AADOM + CareCredit for the Case Acceptance Certification Program, a one-day hands-on training designed to help dental teams build confidence, trust, and consistency in treatment conversations. Participants will gain practical case acceptance tools, 7 CEs, certification and a digital badge, plus a 90-day action plan. CLICK HERE to register.

AADOM Regional Meetings

Join fellow dental leaders at one of five AADOM Regional Meetings across the country, featuring four outstanding speakers, practical strategies, and actionable insights to help your practice thrive.


📍 Columbus, OH – March 12

📍 Newport Beach, CA – March 19

📍 Boston, MA – April 2

📍 Chicago, IL – April 16

📍 Greater Washington, DC Area – May 7


Don’t miss your chance to learn, connect, and grow with dental leaders in your region.

AADOM 2027 Annual Conference - Scottsdale, AZ (Sept 9-11, 2027)



Get ready to ROCK YOUR PRACTICE! Join dental management professionals from across the country for three unforgettable days of powerhouse education, inspiring leaders, epic surprises, and a community of dental management professionals ready to turn up the volume. Bring your energy, find your rhythm, and get ready for a conference that’s sure to be a chart-topping experience!

Finish Strong. Lead Bold. The Office Manager’s Playbook for a Bigger, Better 2027

Presenter: Zachary Shelley  (🔒1 CEU Members Only)

CDT 2027 Update

Presenter: Dr. Lauren E. Gritzer, DDS, MPH  (🔒1 CEU Members Only)

Operational Compliance: The Competitive Advantage Every Dental Practice Needs

Presenter: Dr. Natasha Guess, DLP, CHC, CHPC, AIP-HC  (🔒1 CEU Members Only)

“Are You CRAZY? I Can’t Afford That!”: Secrets of Overcoming “SCARY” Financial Objections

Presenter: Steven J. Anderson  (🔒1 CEU Members Only)

AADOM Amplify: HR Compliance, Payroll, and People Management with HR for Health

Presenters: Jill Hasselmann & Vanessa Buchheit  (🔒2 CEU Members Only)

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Busy is Not Productive

LeAnn McLain, DAADOM

The Title Trap

 Laurie Umandal, DAADOM 

How to Hire the Best Employee for a Dental Office

Laura Tucker, DAADOM

What Happens When Your Doctor Decides to Become a Full-Arch Master?

Katerina O'Donoghue, DAADOM 

The Platinum Rule: Elevating Communication in Dental Care

Briana McGilton, MAADOM 

Why Your Claims Aren’t Getting Paid (and How to Fix It)

Danielle Hewson, MAADOM 

Running a Practice Isn’t a Personality Trait: Why Systems Matter More Than Heroics

Desirea Vitello, FAADOM 

Our network of Dental Professional Learning Network study clubs (DPLN) spans from coast to coast. Find one near you to connect with your local peers!

Central Texas Dental Managers Association- Austin, TX - Thursday, October 22, 6:00 - 8:00 PM CST

Presenter: Sara Coan- The Hidden Revenue Cycle of a Dental Practice: How to Protect Profit Without Seeing More Patients (2 CEU)

Click here to register!

Dental Education Leadership League of Baltimore/Annapolis, MD- Pikesville, MD - Friday, October 23, 8:00 AM - 3:00 PM EST

Presenters: Geri Gottleib, Dr. Uche Odiatu, & Dr. Leah Romay- 2026 BAM Summit (6 CEU)

Click here to register!

Maine Dental Leadership Coalition- Portland, ME- Friday, October 23, 8:30 AM - 3:00 PM EST

Presenters: Briean Clark & Lisa Copeland- Pivotal Presentations from 8:30 AM - 12 PM, Transform Your Team Meetings from 1:00-3:00 PM (6 CEU)

Click here to register!

Midwest Collaborative of Dental Professionals- Sister Bay, WI - Saturday, October 24, 9:00 AM - 3:00 PM CST

Presenters: Tija Hunter & Chad Mielke - INSPIRATION AND IT(4 CEU)

Click here to register!

Hoosier State Dental Connection- HYBRID- Thursday, October 29, 6:00 - 8:00 PM EST

Presenters: Dr. Aaron Light & Christa Nes-Iadicola - From Airway to Administration(2 CEU)

Click here to register!

Oklahoma Society of Dental Professionals- Oklahoma City, OK - Thursday, November 5, 6:00 - 8:30 PM CST

Presenters: Carrie Webber - Office Manager and Dental Professionals Leadership Workshop (1.5 CEU)

Click here to register!

San Diego Dental Connection- San Diego, CA- Thursday, November 5, 6:00 - 8:00 PM PST

Presenters:  Steve White - HIPAA Compliance Updates and the integration of AI to prevent claim denials (2 CEU)

Click here to register!

NW Florida Dental Connection- HYBRID- Thursday, November 12, 6:00 - 8:00 PM CST

Presenter: Ashley Bond -Stop the Denials - Win the Appeals (2 CEU)

Click here to register!

Triangle Dental Connection - HYBRID- Thursday, November 19, 5:30 - 8:30 PM EST

Presenters: Multiple Speakers -Triangle Talks (2 CEU)

Click here to register!

From tough questions to everyday wins, see what your fellow dental managers are discussing this week in our member-only forums!

• Employee conflict JOIN THREAD
• Best Place to Post for Position Openings JOIN THREAD
• New Patient needs D4342 (limited teeth) but what is the rest coded as?? JOIN THREAD
• Hiring RDH Temp to Hire JOIN THREAD