Hotel operators scrambling to fill job openings as summer travel begins.
They're hiking wages, offering greater work flexibility and expanding benefits to attract more workers.
By KEVIN SMITH | kvsmith@scng.com
San Gabriel Valley Tribune
Against a backdrop of high inflation, rising wages and summer travel, more hotel operators say they are struggling to find workers.
A new survey from the American Hotel & Lodging Association found 82% of U.S. hotel operators are experiencing staffing shortages, with 26% saying the problem has impacted their hotel’s ability to operate.
The most critical staffing need is housekeeping, the survey said, with 40% of respondents ranking it as their top hiring challenge. That was followed by front desk clerks (28%), maintenance workers (13%), culinary employees (13.1%) and general managers (8%).
The hiring malaise has prompted hotel operators to offer a variety of incentives to attract more workers.
Seventy-five percent of hotel operators surveyed said they’re increasing wages, while 64% are offering greater flexibility with hours and 36% are expanding benefits. But despite the perks, 87% say they’re still unable to fill all of their openings.
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