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Meet Finny Sigar
Finny is a key member of our Trace Register Customer Service team. This is your chance to get to know her better!
What do you do for Trace Register clients?
At Trace Register, I view my customer service role as being a guide for our users’ experiences. I provide them with training and support, listen to them, answer questions, and help resolve issues to ensure they can navigate our platform seamlessly. Whether through online meetings, phone conversations, or emails, I find the best way to leverage my expertise so our users feel supported at every step.
Could you tell us about the geography in which you work?
I am from the bustling city of Bangkok, Thailand, and I work remotely. I support our valued Trace Register users in Indonesia, Malaysia, and select regions within the United States. Despite the geographical distances, I am committed to delivering exceptional service and bridging gaps while fostering solid connections with users across borders.
What do you like best about your job, and what is the most meaningful?
What I find most rewarding about my role is the opportunity to impact our users' satisfaction and success directly. Whether I’m solving complex technical challenges or offering general guidance and assistance, the ability to positively impact someone’s day means a lot to me. I like building strong relationships with my customer support colleagues, enriching my professional journey, and creating a collaborative and supportive work environment.
For me, the opportunity to make a difference in someone’s life is where I find meaning. Whether I’m resolving complex issues or offering a friendly voice and listening ear, I feel it can leave a lasting impression on others.
What are some of your favorite activities when you’re not helping clients?
I love to travel. Exploring diverse cultures and landscapes ignites a sense of curiosity and wonder within me. While I've had the privilege of traveling to various destinations in Asia, I hope to visit the United States and Europe one day.
What is your favorite fish or seafood dish?
Seafood is a favorite of mine! I love a delicious Thai grilled fish dish with a salt crust and garlic-chili dipping sauce.
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