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Hello, As a valued TouchTone customer, we want to make sure your critical communications are reaching your customers when it matters most. When seconds matter, your call needs to be answered. Today, many legitimate alarm notifications, dispatch calls, and follow-ups are being labeled “Spam Likely” — or blocked entirely — before they ever reach the customer. That’s a real risk for any life safety operation. THE PROBLEM Carriers are aggressively filtering calls to protect consumers—but critical outbound communications are often getting caught in the process. For time-sensitive, high-trust interactions, reliable call and SMS delivery isn’t optional. If your calls aren’t recognized, they’re more likely to be ignored, delayed, or blocked altogether. Here’s what your customers may be seeing today—and how that experience changes with TouchTone’s Phone Number Reputation Management and Branded Calling. |
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THE SOLUTION Phone Number Reputation Management helps you identify and resolve numbers flagged as “Spam” or “Scam,” keeping your outbound calls and messages trusted by carriers. Paired with Branded Calling ID (BCID), you can go a step further—giving customers clear, verified information so they recognize your calls and are more likely to answer when it matters most. THE IMPACT ✓ More calls answered ✓ Fewer spam labels ✓ Faster response times ✓ Greater trust If your emergency calls don’t get through, response times suffer—and so does customer safety. Now is the time to ensure every call and message is recognized, trusted, and answered. |
| Protect Your Calls |
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If this is something you’re seeing, or want to proactively address, let’s connect. If you’re not the right contact, please forward this to the appropriate person on your team. I look forward to hearing from you!
Matt Heldberg |
| TouchTone Business — Powering Trusted Communications When It Matters Most |