Hello!
Our intentions either drive us to succeed or can be the root of our demise. In business, our intentions may be driven by profit, by wanting to be the best, or the first to market. Undeniably, however, one intention will always yield amazing results – and that is the intention of cultivating a
people-focused culture. When your people are happy, challenged, and given the opportunity to do great things, your business succeeds.
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Recently on
The Culture Podcast, we had the opportunity of speaking with Service Express CEO
Ron Alvesteffer – a true visionary when it comes to growing a culture focused on its most valuable asset, it’s people. As Ron shared, nothing good can happen until we surround ourselves with the right people and then develop them. Offering a culture that allows people to shine in the facets of life that matter most to
them is key. At Service Express, they take a unique approach grounded in the core value of helping their people achieve their:
- personal goals,
- professional goals, and
- financial goals
When you meet people where they are and help them get to where they want to go, great things can happen. People don’t want just a job. They want an opportunity. An opportunity to learn, grow, make an impact, and support their individual needs and aspirations. Organizations are uniquely positioned to help support these goals all at once.
Having a people-focused culture can increase loyalty, improve productivity, and garner a fantastic
reputation as the place where people want to work (
a huge advantage in the war for talent). So, as a leader, how do you shift to a more
people-focused leadership style geared at shaping a thriving culture? Try this:
Know Your Organization
- It starts with your organization’s core values, vision and mission statement. A strong, focused vision and mission statement should be the pillar of your culture. Everything you do links back to it.
- Keep a pulse on your organization. Annual engagement surveys and frequent pulse surveys are great tools for identifying areas in need of attention.
Get to Know Your People
- Get involved. Introduce yourself to new hires, attend meetings, and let employees know how excited you are for them to be there. According to CultureIQ, 86% of employees at organizations with strong cultures feel their senior leadership listens.
- When hiring, get to know the person beyond the resume. What are they trying to achieve in life? Focus on aligning candidates with your culture. You can teach competence; you cannot teach character.
Base Everything on Trust & Mutual Respect
- Be transparent. No surprises. Connect with your people through regular coaching and feedback, recognizing great work and effort, and help them overcome challenges.
- Set goals with your team that extend beyond the job. Help them from a holistic perspective (personal, professional, financial). One impacts the other and these conversations show you care.
All too often, organizations make the mistake of doing a few quick hits when it comes to culture – throwing a party, releasing early on Fridays, doing a one-off team building event – and they think that will transform their culture for the better. Unfortunately, that’s not how it works. Instead, it is an intentional, ongoing process – one that evolves and changes over the years. However, when your culture is focused on your people and rooted in the core values and mission of your company, your organization can handle just about any business setback.
To learn more about how you can take your culture to the next level, visit
https://www.successfulculture.com/ where you will find additional tools, resources and articles to help you cultivate a thriving culture where everyone succeeds.
Listen to the podcast
HERE.
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During his tenure, Ron Alvesteffer has helped Service Express define its market and create a unique performance-driven culture for employees. Service Express’s core value to work with our employees to help them achieve their personal, professional and financial goals creates opportunities for employee achievement and has led to outstanding individual and team performances resulting in individual and company success.
What you’ll learn about in this episode:
- Why Ron makes a point of involving himself in the onboarding of every employee, despite leading a 500-strong workforce,
- Why Service Express’s core value is to help their people achieve their personal, professional, and financial goals, and why this core value is so central to their success,
- What Ron considers to be the four key pillars of Service Express’s extraordinary culture, and why always providing feedback to employees is instrumental to their success,
- and much more.
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We Saw Immediate Results
"Thank you for the outstanding training provided to our Directorate. While other companies wanted to present canned solutions and training, we received a well-crafted solution tailored to our specific leadership development deficiencies. We s immediate results in the way our managers talked, and how they treated employees. The cultural shift we are trying to manifest is based on the fundamental and cross organizational training that Successful Culture Intl. provided and we are already seeing a change. This company didn't just deliver leadership training; they delivered a full-blown solution that is helping us change the organization. I will gladly work with SCI again. They delivered what they promised and their professionalism is refreshing and welcome."
Air Force Lt. Colonel
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