Mistakes are inevitable. Leaders model a productive response when they make a mistake, and they’re intentional about how they respond when others make mistakes. Do people avoid telling you about mistakes? They may think you’re an exploder. Does your team repeat the same mistakes? You may be excusing behavior without understanding how to improve it. After a mistake, be sure to explore what happened, surface solutions, and develop backup systems to help the team feel more confident about each other and their work.
Advice from Jill Geisler, Bill Plante Chair in Leadership & Media Integrity, Loyola University Chicago, Freedom Forum Fellow in Women’s Leadership