September 2025

Regionalization makes sense—it reduces costs, leverages shared technology, and positions our community for the future of Next Generation 911. The results are clear: expanded services like 24/7 Crime Check, Emergency Medical Dispatch protocols that save critical time, and international recognition as a Center of Excellence for emergency medical dispatching designate SREC as a leader in the State of Washington.

By working as one, Spokane County’s public safety partners ensure every call for help is answered with the highest standard of care.

Read the full article on our website

I filed a Crime Check report. Now what?

When you file a Crime Check report, you may wonder what happens next. Here's a summary of what you should know:

📝 SREC Report Technicians take reports for all of Spokane County. (Starting Jan 1, 2026, the City of Spokane will take their own reports--stay tuned for more information about this process).

📌 Report filed: You’ll receive a report number, and SREC forwards your information to the appropriate law enforcement agency based on where the crime occurred.

🚔 Law enforcement’s role: The law enforcement agency in that jurisdiction is responsible for any follow-up investigations.

❓ Questions about your report?

Please reach out directly to the law enforcement agency handling your case—they are the only ones who can provide updates.

🔗 Learn more about the next steps and get links to all the law enforcement agencies in Spokane County.

Read our Crime Check Fact Sheet and see why SREC receives high marks for speed of call answering, report taking process, and quality of customer service.

Striving for Excellence: How QA Supports Lifesaving Service

Quality Assurance (QA) is an essential part of ensuring we deliver top-tier emergency communications. Through regular call reviews, we verify protocol compliance, spot training needs, and uphold professionalism across all shifts and call types.

We do this to:

• Ensure accuracy and safety: Correct use of policy and procedure gets the right help to the right place.
• Support continuous growth: QA highlights trends, training needs, and opportunities for coaching.
• Promote accountability: Call reviews encourage reflection and consistent performance.
• Protect our community: The ultimate benefit is timely, reliable, and lifesaving service for the public.

This process also supports our recognition as ACE (Accredited Center of Excellence) center—the highest distinction from the International Academies of Emergency Dispatch. ACE recognition reflects a center’s commitment to excellence, and QA provides the measurable proof of that dedication.

In short, QA isn’t about checking boxes—it’s about saving lives, strengthening our team, as well as earning the trust of those we serve.

Honoring Excellence: Kelli Mehaffey receives national recognition as PSAPs' Finest Line Supervisor of the Year

We are proud to celebrate Kelli Mehaffey, recipient of the 2025 PSAPs’ Finest Line Supervisor of the Year Award. Presented by NiCE, the PSAPs’ Finest Awards are now in their twentieth year and recognize exceptional individuals and teams in public safety communications across numerous categories and across the United States. Winners are selected by an independent panel of judges from the public safety community.

With nearly two decades of service to Spokane County and SREC, Kelli exemplifies the very best in leadership. Starting as a Communications Officer in 2004, she rose through the ranks to become a 911 Supervisor in 2015. Known for her reliability, innovative leadership, and deep commitment to her team, she consistently goes above and beyond—balancing supervisory responsibilities with her role as an EMD Quality Assurance evaluator, leading the Peer Support Group, and fostering a positive, growth-oriented environment. Kelli is known for her high-energy leadership on the floor, along with her ability to keep spirits uplifted throughout tough shifts.

Kelli is a steady, solutions-driven leader who inspires her team while ensuring SREC’s mission and values are upheld every day. Her dedication, integrity, and passion make her an invaluable asset to both her colleagues and the community we serve.

Please join us in congratulating Kelli on this well-deserved recognition!