Crisis De-escalating and Street Negotiating

Communications, de-escalating, and first officer negotiating course!

Date: December 4, 2026

Location: Rowley Police Departmnet

Time: 9AM - 3PM

Price: $199 per person

Course Description

This one-day course provides practical guidance for police officers, with a focus on first responders, in handling potentially violent situations. Areas discussed in this program include handling incidents involving suicidal subjects and individuals in emotional crisis, barricaded subjects, suicide-by-cop, and apprehensions during active crimes.

Topics

• Types of barricaded situations
• Past protocols for barricaded subjects compared with current protocols
• Immediate response versus negotiating
• Securing and preparing the scene – including evacuating and negotiator & community safety
• “The critical first 30 minutes”
• Supervisor responsibilities
• Beginning and sustaining productive communications – building rapport and trust
• Communicating with special populations
• Developing and using the necessary skill of ‘active listening’
• Recognizing and applying ‘time’ to your advantage – the ‘slow-it-down’ principle
• ‘Do’s and don’ts’ of crisis negotiations – stress reducing and getting to the solution
• Working in teams and interaction with command personnel, tactical teams, and other agencies
• Transferring information to department negotiators and tactical personnel
• Media issues
• Post-situational reviews
• Designing and incorporating practical training for all members of the department

This program is designed to be interactive with attendees. Experienced negotiators will also find great benefit in attending this program to stay sharp with these skills.