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please read carefully
1. The purchase of any travel services offered by Steve’s Broadway Lectures and Tours (“The Company”) constitutes a contractual arrangement between you (also referred to in these conditions as “traveler”) and The Company, and represents your acceptance of The Company’s Terms & Conditions as set out herein. Please ensure that you carefully read and understand these Terms & Conditions as a condition of booking. As the lead traveler, you represent and warrant that you are at least 18 years of age and authorized to accept The Company’s Terms & Conditions on behalf of everyone named in your booking, and you will be deemed to have accepted The Company’s Terms & Conditions on behalf of everyone named in your booking. You are advised to check The Company’s websites or to request the latest version of the Terms & Conditions from your Travel Agent or The Company prior to booking your holiday.
2. A deposit For land tours over three days 10% of tour(OR OTHER DEPSIT AMOUNT AS TOUR REQUESTS) is required for The Company to reserve space for you. The deposit must be received within at time of booking. Your booking is not confirmed, and payment is not deemed made until the deposit is received by The Company and The Company sends a confirmation email or receipt to you. The balance is paid in full as noted on the request for the tour. In tours that exceed booking time of 120 days, payments will be split ; one payment due at 60 days after booking; but must be fully paid within 120 days of departure. Reservations booked inside 120 days are paid in full.
For one day and less than three-day overnight trips payment is in full at the time of booking and is nonrefundable.
3. Payment of the deposit confirms you have read and accepted these Terms and Conditions.
4. Within the final payment date, payment in full is required at time of booking to reserve space. Reservations (land air) are cancelled if final payment is not received by the due date; cancellation penalties apply, as noted below.
5. The Company accepts payment via electronic fund transfer (EFT), check, Visa, MasterCard, Dicsover and American Express. The Company cannot accept responsibility if it is not notified of invoice inaccuracies within 5 days of sending out the invoice. In the case of billing errors, The Company reserves the right to re-invoice you with correct pricing.
Cancellations and Cancellation Fees
6. If cancellation is received in writing by The Company will resapnd to refund policy noted above - the refundable deposit will be returned. Up un toil the first half payment . No refunds are available after the first ½ payment is processed. NO refunds are available after 120 days before departure. Airline imposed fees or cancellation charges are not covered by the company. If cancellation is received in writing by The Company after the final payment due date of your holiday,Tthere are no refunds. One day and less than three day trips are nonrefundable after booking.
7. Cancellation fees may also apply to any additional services reserved prior to, during, and after the holiday. If flight changes (including but not limited to flight cancellations or name changes) are requested, revision fees, change fees, or airline cancellation fees will apply in addition to the above cancellation fees (see “Revision Fees” below). Room upgrades are not refundable.
8. Airline revision or change fees may be up to 100% of the ticket price. Cancellation penalties will be quoted at the time of cancellation.
9. Cancellation fees relating to insurance policies will be subject to the Terms and Conditions of the insurance provider and will incur the standard Revision Fee (see “Revision Fees” below).
10. The Company reserves the right to cancel or reschedule any holiday departure in accordance with operational requirements or circumstances beyond its control. If a holiday is cancelled prior to the scheduled departure date, The Company’s only responsibility will be to refund the amount received for the reservation. Wherever possible, The Company will offer the same holiday with a different departure date, or an alternative similar holiday. If there is a difference in cost, it will be your expense.
Insurance
11. The above cancellation charges will be applied in all cases. The Company strongly recommends you take out comprehensive travel insurance, including coverage for medical expenses, loss of luggage, and land content and airfare charges that may arise, including due to cancellation. Revis
12. A fee of $30 per transaction will be charged for any alteration or revision made to a reservation after the original reservation is made. Any revision to an air travel reservation may result in the loss of confirmed airline reservations or increased airfare which will be payable by you. Additional airline and hotel charges may also apply and may be up to 100% of the full price. A change of traveler name, holiday date, or itinerary after the final payment date will be treated as a full cancellation and new reservation; holiday cancellation fees (as above) apply.
Refunds
13. Please note that any request for refunds is subject to these terms and conditions; no refund will be made for unused services, for unused transportation where group activity tickets are involved, or for voluntary modifications by the traveler.
Air Travel Arrangements
14. The Company is not responsible if an airline cancels, reschedules, varies, or delays a flight for any reason. After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements including amendments to return services. Airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules, variations or delays. These fees will be payable to the airline directly on request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by The Company for portions of trips missed due to cancelled, rescheduled, varied or delayed flights after airport check-in, nor is The Company responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.
15. The Company will not be responsible for any loss resulting from cancellation of changes in international gateways, itineraries, or travel dates.
Frequent Flyer & Hotel Reward Programs
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26. Hotel rewards/points cannot be earned or redeemed with hotels used by The Company.
Transfers
17. Transfers are arranged by The company are provided by independent transportation companies and are group transfers operated by motorcoach, that may have pre-set departures times. The Company is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or delays for any reason beyond our control if you miss your transfer. Missed transfers will work to be accomdated on a case by case basis.
Language
18. All Tour Directors, Local Hosts, Local Guides, and ships’ crews speak English, and commentary is conducted in English only. For maximum enjoyment and understanding, you should be able to read and speak English.
Participation
19. For the benefit of everyone on your holiday, The Company reserves the right to accept or reject any traveler and to remove any traveler whose conduct is deemed incompatible with the interests of the other travelers. The Company will not refund or cover any cost or expenses incurred for termination of holiday arrangements due to unacceptable behavior.
20. Samsung Galaxy Note7 smartphone advice: Samsung has announced a voluntary recall and exchange program on certain Galaxy Note7 smartphones. These phones can overheat and catch fire, posing a burn/fire hazard. As the safety of all guests is our top priority, these devices are not allowed on any motorcoach, ship, or any other form of transportation.
Travelers Who Need Special Assistance on Tours
21. You must report to The Company at the time of reservation any disability requiring special attention while on tour or on a cruise. The Company will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so; nor is The Company responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. The Company does not provide personal services (such as pushing a wheelchair, assisting with walking etc.), or provide individual assistance to a holiday participant for walking, dining, getting on and off motor coaches, cruise ships and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their wellbeing.
22. Some locations and sightseeing activities may not accommodate wheelchairs and may require extensive standing, sitting or walking. The Company will not refund or cover any cost or expense incurred for any missed activities due to a participants’ inability to fully participate with the group. The Company is not responsible for any missed activities due to a traveller’s inability to participate with the group. Most transportation services, including the touring motor coaches and cruise ships, are not equipped with wheelchair ramps.
23. Motorized scooters and motorized wheelchairs are not suitable for international travel and are not permitted on these tours.
Safety
24. Be aware that during your participation on holidays operated by The Company, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. The Company will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While The Company will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a holiday and/ or optional excursions you agree that you will hold The Company harmless regarding any provision of medical care or the adequacy of any care rendered. The Company is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold The Company harmless for such.
25. No weapons of any type are permitted on The Company holiday at any time. This includes, but is not limited to, firearms, knives, mace, brace knuckles and other weapons of any type.
Pregnant Travelers
26. The Company does not have specialized facilities and/or treatments for child birth, prenatal or early infant care on board it’s cruise ships, nor may these facilities be available at ports of call or on land stays. The Company strongly urges pregnant travellers to consider the risks of travelling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems and emergencies that can occur during pregnancy.
Medical and Health
27. The Company does not employ medical personnel. Any medical attention you require while traveling with The Company must be sough through a local medical facility, if/when available,
for diagnosis. All related charges are at your expense. The Company cannot guarantee the availability of medical facilities or for the quality of the care or services. The Company reserves the right to remove or quarantine any passenger who show signs of illness, or who pose a threat to the safety and health of other passengers. Removal or quarantine of passengers for any health, safety or behaviour related assessment is at the sole discretion of The Company. Any costs incurred for medical assessments, diagnosis and/or any other medically related charges are your responsibility to pay and are due at time of services. Passengers will be allowed to re-join The Company with confirmed medical certification from a licensed health practitioner indicating fit to travel without causing harm or posing a safety threat to other passengers.
Smoking & Illegal Drugs
28. Smoking is not allowed on transportation that is exclusively provided by The Company.
29. Many hotels, restaurant and other venues are smoke-free or have non-smoking regulations in public spaces. Smoking may be restricted to certain areas or not allowed. You are responsible
30. Any carriage or possession of illegal drugs will result in immediate termination of the trip. You are responsible for knowing and observing the Licensing Laws for drug possession for all countries and states you are visiting. Repatriation is at your expense.
Force Majeure
31. The Company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other force majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by The Company that impacts negatively on, or hampers, its ability to fulfil any of its contractual conditions. In the event that any of these conditions apply, The Company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.
Motor coaches
32. The Company follows a mandatory, daily seat rotation on motorcoaches. For the enjoyment of all passengers, you must adhere to the rules of the Tour Director regarding sear rotation. Alcohol consumption is not allowed on board motorcoaches.
Wi-Fi
33. For tours where Wi-Fi is available on the motorcoach, Wi-Fi connectivity is provided by an independent third party with separate terms and conditions of usage and acceptance thereof. These can be found online or will be made available upon request. WiFi connectivity is not guaranteed, and is often disrupted, unavailable and slower internationally than you may be accustomed.
Price Policy
34. All trip prices are based on rates (including foreign exchange rates) known at the time of publication, are expected to be in effect at the time of departure and do not include airfare except where specified. Prices are subject to increase without notice if such rates change prior to departure.
35. Prices will be confirmed at the time of reservation. Prices are subject to increase without notice, subject to the guarantees set forth below. Once The Company has received your full deposit for any trip that price (excluding air travel) is guaranteed, and any subsequent land are at The Company’s expense, not including surcharges, energy cost increases,
requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. The Company is not responsible for providing specific visa and passport information or documentation, and The Company cannot accept liability for any traveler refused entry onto any transport or into any country due to failure of the traveler to carry correct documentation.
38. All travelers travelling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of the trip. It is recommended you have a minimum of three blank pages in your passport when travelling, as many countries require blank pages.
39. Multiple-entry visas are required for some holidays. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more.
Hotels & Accommodations
40. Air-conditioning in European hotels is not guaranteed and dependent upon local and national laws and regulations. Though hotels may have air-conditioning as a listed amenity, the usage of air-conditioning is often not available at night or from October-May. Other restrictions may apply. The Company has no control over air-conditioning restrictions and regulations. The hotels listed in this brochure/website are intended to be used on all departures; however, hotels are not guaranteed. The Company reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher quality to those shown. No refunds are provided for hotel changes; full cancellation penalties as noted above apply.
Itinerary Variations
41. The accommodation listed in our brochures/materials is intended to be used However, if a change becomes necessary for any reason, substitute accommodation will be equivalent in standard to that shown. No refunds are provided for accommodation variations and full cancellation penalties as noted above apply.
42. Every effort is made to reserve only twin-bedded or king rooms.. Please note that check-in
Data Protection
43. Some government agencies in foreign countries require The Company to collect and pass on in advance of travel certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details, as requested, fully and accurately, your trip may be interrupted or cancelled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.
44. We will use your personal data secured during your booking or during online check-in to process your booking with our suppliers. These details include your full name, address, date of birth, passport number and expiration date, occupation, credit / debit card information and any disability, medical conditions or dietary restrictions disclosed to The Company for you and all your traveling party.
45. It may be necessary to transfer these details to other countries or authorities in which the data protection and privacy laws are less stringent than ours. This may include requirements to pass details to our suppliers as well as certain governments or government appointed bodies, or agencies in the interest of security or because we are obliged to by law. By making a booking with The Company, you agree to The Company storing, using and passing on this data to other third parties for reasons as stated above and hold The Company not liable for the usage and protection of that data.
Baggage Allowance
46. Porterage for one suitcase per person travelling is included in the holiday price, except where porterage is not offered. Airport and train station porterage is not included. Your single bag should not exceed the dimensions of 76x53x28cm (30”x21”x11”) and weight of 22kg (50lbs). We are unable to accept a second suitcase or any luggage exceeding these limits. Some holidays have more restrictive regulations than these listed above. Please refer to your Travel Documents for applicable regulations.
47. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. Most airlines charge fees for checked baggage and these fees are not included in the airfare or the holiday package price. Please check with your airline(s) directly for baggage information, regulations and fees. The Company is not responsible for additional fees imposed by air carriers for baggage. Regulations within most airports require that travellers handle their own luggage through customs.
48. Carryon baggage is limited to one bag per person travelling and must not exceed the dimensions of 30x28x14cm (12”x11”x6”). For safety reasons, wheeled carry-on bags are not suitable and will not be permitted as hand luggage on motorcoaches and minibuses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
49. The Company will not accept responsibility for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the holiday. Travelers are strongly encouraged to not bring valuables such as jewelry and large amounts of cash. Any such valuables should not be left in baggage out of the control of the traveler. The Company recommends that you ensure loss of or damage to baggage is included in your comprehensive travel insurance.
Not Included in the Price
50. Airfares & airport taxes and fees (unless specified); passports; visas; vaccinations; laundry; telephone; mini-bar; beverages and food not on the contracted menu (these extra items will be billed to you before leaving the hotel, or restaurant); optional excursions; porterage at airports and train stations; SafetyNet Protection; insurance of any kind; baggage fees; and all other items of personal nature.
Prepaid Gratuities
51.You have prepaid your gratuities to your Tour Director and Driver, Hotel and all meals. Prepaid gratuities cover only the land portion operated by The Company of the tour itinerary for trips of more than three days. Trips of three days or less do not include gratuities.
Service Inquiries after the trip and Complaints
52. Should you have a complaint in respect of your trip, you should inform Steve immediately so he may attempt to rectify the matter.
Holidays
53. During local or national holidays or special events, on Sundays and religious occasions, certain facilities such as museums, places of worship, restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be offered whenever possible. The Company will not be held responsible for any closures or curtailments in circumstances beyond its control.
Acceptance of Risk
54. Please be aware that during your participation in holidays operated by The Company, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. The Company will not be liable for the provision of medical care or the adequacy of any care that may be rendered. While The Company will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a holiday and/ or optional excursions you agree that you will hold The Company harmless regarding any provision of medical care or the adequacy of any care rendered.
55. The Company will use its best efforts to cater for your special dietary requirements and allergies. If you have any special dietary requirements please inform The Company at the time of making your reservation. However, The Company cannot guarantee that certain products will not be in food served. The Company will not accept any liability in relation to any medical conditions, special dietary requirements and/or allergies of travellers, even if such conditions are listed in the Emergency Contact Details provided by the traveller. You must make your own decisions when selecting meals. The Company’s comments are only to assist you in making an informed decision.
Emergency Contact Details
56. All passengers must provide emergency contact details and travel insurance details PRIOR TO TRAVEL. This includes a “Local” contact so that The Company can get in touch with friends or family in the rare case of an emergency as well as an “On Tour” contact, i.e. mobile, for use by the Tour or Cruise Director.
Force Majeure
57. The Company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other force majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by The Company that impacts negatively on, or hampers, its ability to fulfil any of its contractual conditions. In the event that any of these conditions apply, The Company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.
Exclusion of Liability for Optional Excursions & Activities
58. Carriers, accommodation, and other suppliers (“the Suppliers”) (including but not limited to trains, cruises, ferries, motor coaches, hotels, and restaurants) providing optional activities and excursions (“the Services”) available for booking are not run, supervised, or controlled in any way by The Company. These Services are provided by local operators or other third parties that are entirely independent of The Company, which has no control and has no right of control over the operations of these independent contractors. Such Services do not form any part of the product or services sold by The Company, even where The Company suggests particular operators/other third parties and/or assists in booking such Services.
59. Your contract for the Services will be with the Supplier and will be subject to its Terms and Conditions, which may contain exclusions or limitations of liability. The Company has no liability for any such activity or excursion or for any act(s) or omission(s) of the Supplier or for any of its employees or agents or any other person(s) connected with the Service. Any advice or assistance on or with the Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by The Company or that any such advice or assistance is given on behalf of The Company. Travelers are asked to check with the Supplier and the applicable Terms and Conditions before booking.
Exclusion of Liability for Tour Itinerary Changes and Cancellations
60. In the event of water problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements or any circumstances beyond the reasonable control, it may be necessary to modify or cancel an itinerary. The Company reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary. These events are beyond our control and The Company will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.
61. The Company reserves the right to cancel, advance or postpone any scheduled tour date in accordance with operational requirements or circumstances beyond its control and may, but is not obliged to, substitute another vessel and shall not be liable for any loss whatsoever to holiday participants by reason of any such cancellation, advancement or postponement. In the event of cancellation by The Company, tour/cruise participants’ only right of recourse shall be to a refund of monies paid to The Company in connection with such tour/cruise. In the event of charters of the vessels, strikes, lockouts, riots, or stoppage of labor for whatever cause or for any other reason whatsoever, The Company may at any time cancel, advance, or postpone any scheduled sailing and may, but is not obliged to, substitute another vessel and shall not be liable for any loss whatsoever to tour/cruise participants by reason of any such cancellation, advancement, or postponement.
Responsibility and Exclusion of Liability:
62. The Company is responsible for providing the services described in this brochure, including arranging transportation, sightseeing, and accommodationas described. All references to The Company include its agents and employees.
63. These tours include the services of operators other than The Company, for example accommodation providers, airlines, other carriers, and optional tour operators (“the Suppliers”). In making your travel arrangements The Company acts only as an agent for the Suppliers who are independent contractors and are not agents, employees.
64. After departure, if the services included in the holiday cannot be supplied, or there are changes in an itinerary for reasons beyond the control of The Company, The Company will arrange for the provision of comparable services wherever possible. Any resulting additional expense will be payable by travelers and any resulting savings will be refunded by The Company to travelers.
65. The Company reserves the right to accept or reject any person as a traveller, to expel any traveler from the holiday, to make changes in the itinerary whenever The Company deems it necessary for the comfort, convenience, or safety of travellers, and to cancel a holiday at any time in accordance with operational requirements or circumstances beyond its control.
66. Notwithstanding anything contained in these conditions, The Company shall continue to be subject to any guarantees provided by the Competition and Consumer Act 2010 and the Australian Consumer Law (the Act) if and to the extent that the Act is applicable to these conditions and prevents the exclusion, restriction and modification of such guarantees.
67. The Company excludes all liability including liability for any loss, damage, costs and expenses whatsoever (including personal injury, death, and property loss) that may arise in connection with or arising out of your holiday and liability under implied conditions, and warranties and guarantees except any guarantees, the exclusion of which would cause this Clause to be void, such guarantees being referred to in these conditions as “non-excludable guarantees”.
68. The Company limits its liability to you for breach of any non-excludable guarantees to the supplying of the service again or the payment of the cost of having the service supplied again, as determined by The Company.
69. You agree that neither The Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss) or expense occasioned by any act or omission of any Supplier providing services, or of any insurer or insurance administrator, or of any other person.
70. Legal proceedings against The Company may be instituted only in a court within the State of Maryland, and any claim involved in such proceedings shall be decided in accordance with the laws of the State of Maryland. Neither The Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive or aggravated damages. No person, other than an authorized representative of The Company by a document in writing, is authorized to vary, add, or waive any term or condition in this brochure/website, including any term or condition set forth in the preceding provisions.
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