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Greetings!
Someone in your team loses a relative.
Their manager wants to send a note. So they open an AI tool and let it write the condolence letter.
It's beautifully worded. No typos. Every sentence in the right place.
The person who receives it knows immediately their boss didn't write it.
What was meant as kindness lands as proof they weren't worth ten minutes of someone's time.
Dr Paul Redmond has watched this happen inside real organisations. It's one of the reasons he wrote his latest book - Leadership in an Age of AI: How to remain fearlessly human.
Paul delivers 70 to 80 keynotes a year on generations at work. Google, the NHS and Royal London bring him in to help leaders manage teams that now span five generations. He is not a theorist. He is someone who has sat inside these organisations and watched what actually happens.
His argument is blunt: the generational divide and the rise of AI are testing leaders in exactly the same way.
Can you still listen? Can you say "I don't know - what do you think?" to someone half your age? Will you have the difficult conversation yourself, clumsy typos and all?
He's honest about his own blind spots. He used to get annoyed by typos in reports and by colleagues who didn't wear a tie - until he realised those reactions came from his own generation, not from any objective standard. He admits he still struggles with the tie. Without one, his brain tells him it's either the weekend or he's unemployed.
That kind of honesty is rare. And it's exactly what makes this conversation worth an hour of your time.
In this episode you'll hear:
- Why the first job of any leader is making every generation feel wanted - and what walks out the door when the boomers leave
- What Blockbuster's rejection of Netflix should tell every leader about ignoring the youngest voice in the room
- The research showing Gen Z speak the most in just 3% of meetings - and why Paul thinks the youngest person should chair yours
- The millennial habit that's quietly costing businesses their Gen Z talent
- The exact words Paul uses to open a difficult feedback conversation
- Why IQ has been automated, EQ simulated - and why relational intelligence, RQ, is what's left that machines cannot fake
This is for you if you lead a team that spans several generations and it doesn't always feel like one team. If you're losing younger people and can't quite work out why. If you're using AI more and more and wondering where the line is. If you suspect - honestly - that you've stopped listening as much as you used to.
Paul doesn't hide behind the research. He tells you what he's seen, what he's had to unlearn and what you can do tomorrow morning.
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