Improve Your Service Efficiency

with a Dedicated Triage Process

Do you fee like triage is adding adding more steps and costs to your dealership?



You're not alone.

Many dealerships push back on triage service for various reasons.

• Losing valuable time with your best technicians
• Limited bay space
• Concerns about turning technicians into mere "parts changers"
• Another OEM program

But have you considered how a proper triage system could actually benefit your customers and your shop?

What is Triage Service? Triage service provides same-day vehicle evaluations by diagnostic technicians. Within 2-4 hours of a vehicle's arrival, you'll have a full diagnosis, an estimated repair time, and parts availability. This information helps your customers make timely decisions to keep their businesses running smoothly. But how does it help your shop?

The Benefits to Your Dealership:

1. Maximized Profitability: By improving efficiency, you can handle more repairs, faster, without hiring more staff.
2. Increased Efficiency: A dedicated triage bay helps manage the workload and assign the right technician for the job.
3. Improved Customer Communication: You’ll give customers faster, more accurate repair estimates and minimize their downtime.
4. Better Technician Utilization: Skilled technicians focus on what they do best—diagnosing complex issues—while other techs handle repairs.

How Does the Triage Process Work?

1. Service Writers manage the triage bay, pulling health reports, assigning jobs, checking bulletins, and validating warranties.
2. Triage Technicians perform diagnostics and provide accurate repair estimates, parts identification, and repair technician skill level.
3. Service Advisors build repair estimates, confirm parts and availability, and contact the customer for approval before sending the job to dispatch.

Maximize Your Technicians' Efficiency If you have 15 technicians, how many are truly diagnostic experts? Probably just a few. By using a triage system, you can ensure those experts focus on diagnostics while other technicians handle parts installation—maximizing efficiency across the board.

Implementing triage is a win-win: your customers get faster, more reliable service, and you increase throughput and profitability in your shop.

Are you ready to take your service department to the next level? Let's talk about how a triage system could transform your dealership.

P.S. Don’t wait until you’re overwhelmed—start improving your service efficiency today!

Contact us to start your efficiency journey today - info@keaadvisors.com