❓ Canvas FAQ Corner
Quick answers to common Canvas questions from faculty like you!
📌 Q1: What is the difference between a missing and a zero in Canvas?
A: A Missing status identifies an assignment that was not submitted by the due date, while a zero is an actual grade of 0. Canvas can be configured to automatically apply a zero to missing submissions.
📌 Q2: Should I still create new quizzes using Classic Quizzes?
A: No. Classic Quizzes is being retired after Fall 2026, so new assessments should be created using New Quizzes.
📌 Q3: Why is my Honorlock quiz asking for an access code?
A: Students should not be asked to enter an access code for an Honorlock-proctored Canvas Quiz. An access code is automatically applied when Honorlock launches correctly.
📌 Q4: What should I check before assigning an Honorlock exam?
A: Complete a test launch and verify the quiz settings, Honorlock settings, allowed resources, and student instructions before the assessment opens.
📌 Q5: Why does my Canvas Studio video say “Unable to process”?
A: This usually indicates that Studio encountered a problem uploading or processing the recording. Check the file, browser, internet connection, and device permissions before trying the upload again.
| 
