When a customer has a problem, my number one concern is getting them to articulate it and trust in our relationship to start sharing things that are valuable in terms of how they're going to be successful, and AireSpring has been instrumental in helping me achieve that.
During our first engagement with this customer, AireSpring was recommended as a partner that could help streamline the procurement process and deliver a more complete solution. From the first meeting, it was clear there was strong alignment and their emphasis on technical expertise and personalized support really stood out.
At the time, the client was close to signing directly with a vendor, but we brought AireSpring in late in the process to present an elegant, fully managed alternative that completely met their technology and ongoing support needs. From the outset, AireSpring engaged at multiple levels within the organization, and their SVP of Customer Success, Ken Bisnoff, played a key role in strengthening those relationships with his depth of experience and hands-on approach.
Service delivery may not always get the spotlight, but it’s critical — if you can’t execute, nothing else matters. AireSpring has consistently delivered from the initial deployment through ongoing support, meeting expectations every step of the way.
As a testament to AireSpring’s service delivery competence, after the initial 50 sites were deployed and up-and-running, our customer had a meeting with their senior management. In that meeting, he announced that a new corporate WAN had been deployed essentially without anyone noticing. That kind of seamless transition speaks volumes about AireSpring’s ability to plan, implement, and support complex environments end to end.
