|
To better serve our residents and improve the overall experience at our recreational amenities, we are enhancing the role of our pool monitoring staff.
Historically, pool monitors have focused primarily on rule enforcement and entry monitoring. Going forward, after additional training and the introduction of a new EV cart for on-site mobility, these team members will transition into a more active Property Attendant role within the Recreation Department.
In this expanded role, staff will continue to support safety and rule compliance while also taking a more hands-on approach to the amenities. This includes regular inspections of facilities, assisting with light upkeep, identifying maintenance needs, and helping ensure our common areas remain clean, functional, and welcoming for all residents.
Staff may not always be visible at a single station, as they will be actively moving throughout the property to inspect amenities, assist residents, and address service needs as they arise.
To improve communication and responsiveness, office contact information has been posted at the pools. Residents may call the office at 210-679-8761 during business hours. For after-hours assistance or urgent needs when staff are not on-site, please use the after-hours line at 210-494-0659.
This change allows us to provide more visible, responsive service throughout our amenity spaces and reflects our ongoing commitment to maintaining high-quality community facilities.
| 
