Breaking The News: 4 Leadership Lessons From The Ouster Of CNN's CEO

How can a new leader drive change in an organization without alienating the workforce? As Jon Picoult describes in his latest Forbes column (republished here on his paywall-free blog), lessons abound from the troubled tenure of CNN's Chris Licht. [5 minute read]

There's A Trust Deficit In The Workplace -- Here's What You Can Do About It

In this LinkedIn post, Jon speaks out about a troubling trend: How employer-employee relationships seem to be increasingly defined by a lack of trust. [1 minute read]

Customers Are In The Driver's Seat, and Business Leaders Should Take Notice

What should business leaders be preparing for in the future? That was among the questions Jon Picoult was asked on the "Punk CX" podcast. Click on the clip above to hear his answer, or use the button below to access the full interview. [52 minute show]

ICYMI: How Starbucks' New CEO Is Brewing Employee Trust

When Starbucks' incoming CEO, Laxman Narasimhan, joined the company late last year, he made an interesting (but very deliberate) choice about where to spend his time. Narasimhan's approach is one that every business leader would be wise to emulate. [4 minute read]

ICYMI: Last Month's Edition Of WaterRemarks

Did you miss out on last month's edition of WaterRemarks? No worries, here's a link to access the newsletter and its lead story: "The Limits Of Customer Love: A Cautionary Tale From First Republic Bank."