Rate Changes Ahead for City of Plano Water Customers 

Effective Tuesday, Oct. 1, 2024, utility rates for the City of Plano's residential water, sewer and solid waste services will increase. Our average resident who uses 10,000 gallons of water, 7,000 gallons of sewer (winter quarter average) and a 95-gallon cart, will see a total increase of approximately $13 on their monthly utility bill. 

These changes are necessary for Plano to continue our high-quality services at the best value possible despite growing costs. Wholesale water and wastewater treatment, which are over two-thirds of our total water and wastewater expense annually, are increasing. The City also needs to fund over $240 million for our Capital Improvement Projects. 

Residential Water Rates 

Customers are currently charged a minimum rate of $28.89 (1,000 gallons included) and this rate will not change. The 1,001-5,000 gallons tier rate is currently charged less than what the City pays for wholesale water from the North Texas Municipal Water District. The City’s rate strategy includes gradual increases over the next three years so this first billed tier rate will cover the cost of wholesale water. Higher volumetric rates are increasing by 7.5%. 

* Based on the ¾ and 1-inch meter size

Residential Sewer Rates 

Sewer charges are also increasing by 7.5%. Your sewer bill is calculated based on your winter (December through March) water usage. This is known as your Winter Quarter Average, and resets each year.

* Monthly sewer charges are calculated based on your winter consumption, which is known as your Winter Quarter Average (WQA).

* A one-time $15 fee applies for the delivery of extra carts and carts of a different size.  

For more residential rate information or specifics on larger meters or commercial properties, visit Plano.gov/WaterBill.

Help Shape Plano’s Cultural Arts Plan

Contribute ideas to Plano’s first Cultural Arts Plan. This comprehensive plan aims to enhance arts, culture and creativity for all residents, cultural organizations and visitors. Share your thoughts on cultural life in Plano now and how we can better serve you in the future.  

We’ve hired the Cultural Planning Group to conduct four in-person discussions as part of the planning.

• 90-minute meeting
• Modest compensation for participant’s time
• Only 10 people per meeting
• Casual attire welcome
• Snacks

Register on the portal for the meeting that fits your schedule. If you are selected, you’ll receive a confirmation email from MichelleHa@Plano.gov. 

• Wednesday, Oct. 2, 1:30-3 pm | Haggard Library, 2501 Coit Rd.
• Wednesday, Oct. 2, 5:30-7 pm | Parr Library, 6200 Windhaven Pkwy.
• Thursday, Oct. 3, 9-10:30 am | Sam Johnson Recreation Center, 401 W. 16th St.
• Thursday, Oct. 3, 6:30-8 pm | Municipal Center, 1520 K Ave.

There will be other opportunities to participate in the planning process, including a community-wide survey in early October.  

We value your input and look forward to your participation in shaping Plano’s cultural future. Send your questions regarding the Cultural Planning Process to Michelle Hawkins. 

Save 25% on Texas Pure Products

Ends Sept. 30  

Custer Road Retail Store 

9901 Custer Rd., Plano 

(enter at the NTMWD gate) 

Regional Composting Facility 

3820 Sam Rayburn Hwy. 

Melissa, TX

During the Texas Pure Products Annual Customer Appreciation Sale, get 25% off bagged and bulk products. Purchase and pick up products at either of the locations above. 

Find the right Texas Pure Product for your landscape.

H-E-B | Central Market Plano Balloon Festival

Thursday, Sept. 19

- Sunday, Sept. 22

2801 E. Spring Creek Pkwy.

Watch more than 30 hot air balloons in colorful shapes. Visit the Kids Fun Zone and enjoy live music. 

Street Closures

Spring Creek Parkway - Jupiter Road to Parker Road

• Tuesday, Sept. 17, 10 am to Sunday, Sept. 22, 5 pm (or when Plano PD deems safe) 

Los Rios Boulevard - Jupiter Road to Parker Road 

• Thursday, Sept. 19, 6-9 pm during drone show until traffic clears
• Friday, Sept. 20 during drone show until traffic clears 
• Saturday, Sept. 21 during fireworks show until traffic clears 

Visit PlanoBalloonFest.org for all the details.

City Council Meeting

Monday, Sept. 23

7 pm regular session

Davis Library

7501-B Independence Pkwy.

Register online to speak by 4 pm the day of the meeting. NO onsite registration.

If speaking on Zoom, your device's camera must be on while providing comments. If streaming the meeting, other than via Zoom, mute the broadcast to prevent feedback.

Watch the meetings on PlanoTV.org, YouTube or Facebook.

Thriving Communities Resource Fair 

Monday, Sept. 23 

5-8 pm 

Plano Event Center 

2000 E. Spring Creek Pkwy.

Meet with local social service agencies at this family-friendly event for assistance. Get free services (while supplies last) that include housing, employment, counseling, medical and legal resources. Haircuts, non-perishable food bags, support from local agencies, professional headshots, beauty skincare, emergency diaper kits and more are offered at this Plano Police Victims Services unit and Collin County Crime Victims Council event. 

Contact PDVictimServices@Plano.gov for more details. 

North Texas Food Bank Peanut Butter Drive

All September

Discover how you can donate, as an individual or as a team, to the annual peanut butter drive and help feed hungry children in North Texas. This is the 10th year Plano has collected peanut butter (and other nut/seed butter). 

Make a donation today!

Are You Hosting a National Night Out Party?

Tuesday, Oct. 1

Be sure to register your neighborhood gathering with the Plano Police Crime Prevention Unit.

Contact 972-941-2431 or CrimePrevention@Plano.gov.

Parker Road Concrete Replacement Gets Underway

With the Parker Road Water Rehab project complete and the inside lanes repaved, it's time for focus to shift to the outside lanes. Go to Plano.gov/RoadConstruction to keep up with lane closures in Plano. 

Watch the video.

Get Answers to Basic Building Inspections Questions

Learn all about the City of Plano's Building Inspections department, including how to get a permit, who to contact, what the responsibility of the homeowner is and how the department is accredited. Apply for a permit at Plano.gov/BuildingInspections.

Watch the video.

Subscribe to the City of Plano YouTube channel for more great videos.

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