Customer

A nationwide distributor serving the manufacturing, retail, and logistics industries with complex wired and wireless services.

Challenge 

As the business grew, limited network visibility and the burden of managing 2,000+ mobile devices strained IT resources. The customer needed proactive network monitoring, managed mobility services, and a more responsive strategic technology partner.

Solution

MetTel delivered a fully managed wireline and mobility solution that simplified operations, improved visibility, saved costs, and scaled with the business. 

✓ Reduced IT workload by outsourcing Mobility Operations: 2,129 mobile devices fully managed: including staging, kitting, deployment, and support

✓ Expanded circuits and provided proactive network monitoring and real-time visibility via Network Scout

✓ Supported growth with expanded network infrastructure and a high-touch technical and executive engagement model

Results

$40,000+ in monthly savings and operational Transformation

~$30,000 monthly savings on wireline services

~$10,000 monthly savings on wireless services

✓ Significant improvement in circuit visibility and proactive network monitoring

✓ Reduced internal IT burden

✓ More scalable, centralized, and efficient operations across both wireline and wireless environment

Channel Partner Benefit

✓  Long-term account retention + expanded customer relationship

✓  A single trusted MNS partner to handle both wired and wireless needs and help scale business as customer needs evolve