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Cornell University Library
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Access Services Associate
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Under the very general direction of the Access Services Manager, the Access Services Associate is responsible for overseeing evening operations at Mann Library from Sunday through Thursday, including managing the help desk and securing the building at night. During summer and academic breaks, the role shifts focus to collection maintenance work that cannot be completed during the academic year, as well as on-going help desk support.
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- Assisting patrons in person, by phone, and via email, offering guidance on library services such as interlibrary loan, course reserves, and specialized equipment, as well as providing basic technical support for computing, printing, and audiovisual needs.
- Hiring, training, scheduling, and evaluating student workers for both stacks and help desk duties
- Using discretion and judgment in decision-making, ensuring a safe and welcoming environment, and following established emergency protocols as necessary.
- Among other responsibilities.
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Work Arrangement and Location:
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This position is located in Ithaca, NY, with an on-site work arrangement.
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Cornell is an Equal Opportunity Employer. For more information click here.
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