You are invited to register for an exclusive webinar brought to you by CEM Africa and Freshworks.
2020 has been the year of accelerated digital transformation and this has set the stage for 2021.
Is 2021 going to be the blueprint year for “Conversational CX”?
Forward-looking organizations are increasingly adopting a Conversational CX model. Conversational CX blends the power of asynchronous messaging with AI chatbots, making support convenient for customers and scalable for organizations. All this, while maintaining a personal one-on-one experience. Conversational CX equips organizations to deal with the surge in demand for digital engagement.
WHAT IS BEING DISCUSSED
In this latest edition of the Freshworks Digital Roadshow, we have gathered CX and Industry experts across Middle East & Africa for this 60-minute session to discuss:
- A summary of 2020, the year of accelerated digital transformation
- A round-up of the key trends that will shape 2021
- Practical steps + best practices regardless of the level you are at today
- The key role of technology to winning repeat customers
WHEN
Wednesday 2nd December at 12:00pm South African Standard Time (SAST)
WHO IS SPEAKING
Clint Payne, Head of CX - Multichoice Group
Rachna Sahni, Head of Innovation & Transformation - Securex Kenya
Adebayo Adedeji, CEO - Wakanow Nigeria
Prashant Bhaga, Head of Digital Fulfilment - Yellow Pages SA
Vishal Chopra, Head Field Marketing INSEA MEA - Freshworks
Sanjay Kumar, Field Marketing MEA - Freshworks
