The Business of Showing Up

Wayne from The Lodging Conference. Whitney on what a full house really earns. La’Kesha’s three stories. And two team members with twenty years at the same hotel.

Wayne reports back from Phoenix on an industry turning confidence back into action. Whitney on the quieter revenue hiding inside the business you have already captured. A front desk associate who gave up her day off, her Jaguars tickets, and two of her own houseplants. And two team members who have unlocked the same front door for twenty years.

Optimism Is Back, but the Rules of Growth Are Changing

A Full House Isn’t Always a Full Win

Three Newport Wins

Microtel Inn & Suites by Wyndham Altoona has earned the Wyndham Champion Award for the tenth consecutive year. Ten years of consistent excellence at the same property. Congratulations to the team on a milestone very few hotels will ever reach.

Across the portfolio, hotels and teams have shown up for Breast Cancer Awareness Month. In Beaufort, Housekeeping Manager Elisha Fripp organized a team walk on October 14. At Newport corporate, Amy Pribble rallied a bake sale. And Wayne West III wore pink at the Falcon Children’s Home Annual Charity Golf Tournament. More hotels have launched their own activities, with celebrations wrapping through the end of the month. One shared month of showing up.

Carla Tomoschuk, Director of Sales and Marketing at Home2 Suites Glen Mills/Chadds Ford, was invited to speak to the current Leadership in Delaware County class as both a leader and a program alum. Congratulations, Carla.

Doing the right thing when no one is watching

HAMPTON INN JACKSONVILLE BEACH OCEANFRONT · FRONT DESK La’Kesha Holland, in three stories A stranger needing a ride to the Mayo Clinic for eye surgery on her day off. Jaguars tickets handed to a shivering couple she had just met. And two of her own houseplants left in the room of a grieving widow who had just lost her husband. All at Hampton Inn Jacksonville Beach Oceanfront. Read the article

“Hospitality isn’t always about what we can provide. Sometimes it’s about what we’re willing to give of ourselves.”

SVP and Chief Operations Officer Brendan McCoy on what Living Hospitality means on the operations side. Where the philosophy shows up in a general manager’s week. And why the hardest part of hospitality is simply paying attention.

Twenty years, one team

Hilton Garden Inn Columbia/Harbison turns twenty. Francis “Fran” Williamson in housekeeping and Barbara Phillips on the overnight audit have both been there since opening day. GM Jamie West on what twenty years looks like inside one hotel. Commemorative keys, a specialty menu, and celebrations that extended into the community.

Just this month, a thank-you letter about the team reached the office of Hilton CEO Chris Nassetta. Twenty years of showing up tends to be noticed.

“Continuing our motto of Living Hospitality for twenty more years.”

Gathering Season: When travel becomes about being together

By late October, travel begins to feel more personal. Family visits, annual traditions, and weekends planned around the people we have been meaning to see. Three Newport-managed hotels where the season unfolds a little differently.

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Newport in the News