Insights for November 2025

Welcome to our Monthly MCI Updates email! We will be sharing the latest updates from MANNA and Feeding America on MCI, MANNA-wide stats, and monthly focuses for our agencies.

Agency Spotlights

Interested in being featured in a MANNA newsletter?

If your agency has been using MCI for at least one month and you're willing to share about your experience so far, let us know!

From wins to challenges and tips - we want to provide insight into the entire process for other agencies as they start their MCI journey, and celebrate all the work you've done to implement MCI at your agencies.

If interested, send us an email at mci@mannafoodbank.org.

MONTHLY FOCUS: MCI Troubleshooting Guide

Click here to check out our new MCI Troubleshooting Guide!

This guide answers common questions about using MCI and what to do when things don't go according to plan. Having trouble logging in? Is the internet down? This guide offers several troubleshooting tips, as well as our contact information in case you need additional support.

We are happy to print and laminate color copies of this resource if you would like to have it available in your intake space - just send an email over to mci@mannafoodbank.org!

Reminders

MCI automatically deactivates holiday events. If your agency will be hosting an event this Thanksgiving Day (Thursday, November 27th), it will need to be reactivated from Admin settings. Click here for instructions on updating an event schedule in MCI.

If a device powers down or gets overheated, you can use a smart phone to complete intake. Just visit: network.neighborintake.org and enter your agency's access credentials. If not connected to wi-fi, data rates may apply.

If for some reason you are unable to complete live intake in MCI, you can always back-date entries to ensure all of your neighbors and visits have been captured. Click here for instructions on back-dating entries.

October 2025 - Full Agency Snapshot

Feeding America Updates + Bug Fixes

Coming Soon! Spanish Translation

Agencies will soon be able to toggle between Spanish and English in the MCI form. This feature will be great for volunteers who would prefer to administer intake in Spanish. NOTE: Step 2 will not be translated in the four-step intake flow for TEFAP, as these translations must be provided by the state TEFAP agency.

Bug Fixes

When attempting to add a new household, clicking "Save and Continue" on Step 1 would not allow the user to advance to Step 2. This issue has been resolved.

As a result of the intake flow interruption bug, some neighbors were incorrectly duplicated. This issue has been resolved. We have manually deactivated any erroneously created duplicate neighbors.