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Noridian E/M Office Services; Top Provider Q&A Part 2
In Part 1 of our article, we reviewed key questions and clarifications from the Noridian and Medicare Administrative Contractors (MACs) regarding documentation, problems addressed, and data complexity under the 2021 AMA Evaluation and Management (E/M) guidelines. In this second installment, we'll focus on provider questions related to time-based coding, risk assessment, and general clarifications that providers often inquire about when documenting and reporting E/M office services.
Q. For office/outpatient E/M services, how is total time defined under the 2021 AMA guidelines?
A. For codes 99202-99205 and 99212-99215, total time includes all the time the provider spends on the date of the encounter. This includes both face-to-face and non face-to-face time activities that are personally performed by the provider. Examples include reviewing records, documenting in the medical record, communicating with other health professionals, and counseling the patient or family. However, it does not include time spent by clinical staff or time spent performing other separately billable services. It's important that documentation supports these activities and clearly reflects that the total time is relevant to the level selected.
Q. If I use time as the basis for my code selection, do I need to document every activity separately?
A. No. While it's helpful to mention key activities, the main requirement is to document the total time spent on the date of the encounter and ensure that time supports the level of service selected. A brief description of the types of activities (e.g., "Reviewed outside records, counseled patient on medication compliance, documented in EHR") can support medical necessity. Be sure the time aligns with the guidelines and is not double-counted with other separately billable services.
Q. Under the risk element of medical decision making, what qualifies as prescription drug management?
A. Prescription drug management involves decisions made about starting, stopping, or adjusting a prescription medication. This includes ordering new medications, adjusting dosage, or continuing a medication with monitoring for side effects or therapeutic effect. It must be evident in the documentation that a decision regarding prescription therapy was made at that encounter. Simply listing a medication does not qualify unless there is documentation of active management.
Q. Does the risk level change based on social determinants of health (SDOH)?
A. Yes. The AMA guidelines recognize that social determinants of health (e.g., housing insecurity, food scarcity, lack of transportation) can increase the complexity of care. If SDOH impact the patient's treatment plan or clinical decision-making, they may contribute to a higher level of risk. Document these factors clearly and describe how they influenced the care provided during the encounter.
Q. Can reviewing a patient's self-reported questionnaire count as data under MDM?
A. No. Patient-completed forms, such as health risk assessments or symptom checklists, do not count as data under the three MDM categories. These are not considered external sources. However, time spent reviewing and integrating such data can count if time is used to determine the level of services.
Q. Can I bill based on time if the visit is brief but included extensive non-face-to-face work?
A. Yes, if the total provider time on the date of services -- both face-to-face and non-face-to-face-- meets the time thresholds for the E/M level selected. Remember, only the provider's time counts, and documentation should clearly indicate the total time and relevant tasks performed.
These common provider questions highlight the continued need for education and clarity in applying the 2021 AMA E/M guidelines. Understanding how time, risk, and other components factor into selected the correct level of service ensures compliance and accurate reimbursement.
Stay tuned for future updates from Noridian and other MACs as these guidelines continue to evolve. For further resources and the full Q&A reference, please visit:
Noridian E/M Q&A Article
E/M Service Guidelines
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