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Photo credit: Luiz Grillo, 2013 CGAP Photo Contest

FROM THE FINDEV BLOG

India’s Digital Payments Boom Is Leaving Persons With Disabilities Behind

By Anuj Mohan Sherry


Inaccessible interfaces, screen reader incompatibility and unintuitive layouts limit independent use and create “partial inclusion.” Two main issues limit inclusion in India and much of the world.



Photo credit: Dimple Pancholi, 2016 CGAP photo contest

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AI and the Art of Listening to Customers

By Scott Graham & Anahit Tevosyan


How can we better understand our customers? FINCA is using locally trained AI to listen beyond structured questions, analyzing the subtleties of emotional expressions to support impact evaluation and product development. 



Photo credit: FINCA International

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EDITOR'S PICK
 

Photo credit: Renate Wefers

Opening the Black Box on the Impact of Inclusive Credit

CGAP | Jun 2026


When does inclusive credit create meaningful benefits, and when can it do harm? Drawing on evidence from 405 credit-focused studies, this CGAP Note examines how borrower characteristics, product design, context, and timing shape credit outcomes, offering a practical framework for understanding what drives impact.

WEBINAR RECORDING (In French)

How to Accelerate Financial Inclusion in West Africa Through Digital Identity?


At a time when many West African countries have invested in digital identity systems, a central question arises: how can these infrastructures be translated into concrete, useful, inclusive, and trustworthy services for citizens, public administrations, and economic actors?


Watch the webinar recording >>

Photo credit: MicroSave Consulting (MSC)

LATEST FROM OUR LIBRARY

Cracking the Credit Code: Alternative Data and AI for Financial Inclusion

International Finance Corporation (IFC) | May 2026

The 2026 Global AI in Financial Services Report

Alliance for Financial Inclusion (AFI) | Apr 2026

EVENTS

International Conference on Banking Systems and Financial Inclusion - (ICBSFI-26)
World Research Forum (WRF) | 19 - 20 Jun 2026 | Manila, Philippines and virtual

Summer Academy - SME Finance Future Leaders
Frankfurt School of Finance & Management
| 29 Jun - 3 July 2026 | Frankfurt, Germany

NEWS

Nigeria Launches Payments Systems Vision 2028 to Drive Financial Inclusion and Innovation
Extensia
| 10 Jun 2026

Egyptian Fintech Unicorn MNT-Halan Secures Backing to Expand Digital Financial Services

TechAfrica News | 10 Jun 2026

JOBS

Study & Workshop: Loan Officer Retention in the Indian Financial Inclusion Sector

Abler Nordic | India

Deadline: 27 Jun 2026

Head - Regulatory Compliance (Fintech Sector)

Unified Fintech Forum | Gurugram, India

Deadline: 30 Jun 2026

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