Sure, we could use this section to tout Jon's credibility -- like how his insights about customer experience have been featured in The New York Times, The Wall Street Journal, Harvard Business Review, Fortune, and Inc., among other publications.

Or how he's personally advised the C-suite at some of the world's foremost brands (ADT, Allstate, and AT&T among them -- and that's just the A's on his client list!).

Or how he's the Amazon bestselling author of the book FROM IMPRESSED TO OBSESSED, which has earned praise from business luminaries ranging from Ritz-Carlton's co-founder to Cleveland Clinic's first-ever Chief Patient Experience Officer.

But you know what? The best reason to choose Jon as your Customer Service Week speaker is the reaction he'll elicit from your audience. And that's a story his clients are best positioned to tell:

Jon has many programs that are perfect for Customer Service Week celebrations, ranging from one-hour keynotes to full-day workshops. Here's a description of one of his most popular programs:

FROM IMPRESSED TO OBSESSED:

The Art & Science Of A Great Customer Experience

If you’re aspiring to satisfy your customers, then you're aspiring to mediocrity.

That’s the fascinating premise behind this keynote, and it will fundamentally change how you think about creating a successful, beloved business. 

In the program, Jon explains why building customer loyalty requires not just satisfying customers, but impressing them – forging indelible memories that drive repurchase and referral behavior, the lifeblood of any thriving business. 

With fascinating case studies and engaging stories, Jon reveals the proven, science-based principles that legendary companies use to create truly impressive brand experiences – the kind that turn more sales prospects into customers, and more customers into lifelong fans.

Whether audience members serve external or internal customers, they’ll emerge from this keynote with specific, actionable ideas for turning their company’s customer experience into its greatest competitive advantage.

There’s no substitute for experiencing Jon’s energy and passion live, onstage – but you can get a glimpse of him in action from these video clips of past programs.