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Partner Newsletter
Q3 2025
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What's Inside:
- Answering ecosystem needs for secure branded calls
- U.S. and Canada, we have you covered!
- Addressing cybersecurity for fire-life-safety (FLS) communications
- Get expert help when you need it!
- Stay connected with managed 5G failover
- Q3 partner SPIFFs
- Aggressive rates for large inbound traffic
- Why Unified Communications is essential for the modern workplace
- Sign up for SMS alerts
| | Answering Ecosystem Needs for Secure Branded Calls with Branded Calling ID (BCID) | | |
Research shows that 78% of consumers no longer answer calls from unknown numbers. Even more telling, 85% of U.S. consumers surveyed said they rarely—or never—trust the caller ID for unrecognized calls.
So how can legitimate businesses ensure their calls get answered?
The answer is Branded Calling ID™ (BCID).
BCID is a secure, end-to-end calling ecosystem governed by CTIA, designed to help verified businesses deliver trusted, branded calls that are far more likely to be answered. It is the only industry-led, standards-based Rich Call Data (RCD) solution, built to enable secure and recognizable voice communication across participating U.S. mobile carriers.
Engineered by the telecom industry, BCID is secure-by-design and fully aligned with federal compliance standards, including STIR/SHAKEN protocols.
As one of the first Authorized Partners in the BCID ecosystem, TouchTone Communications now offers fully verified Branded Calling ID—enabling businesses to display authenticated caller details like company name, logo, and call reason directly on recipients’ mobile screens.
The result: increased trust, higher answer rates, and better engagement.
| | U.S. and Canada, We've Got You Covered! | | |
TouchTone now delivers enterprise-grade voice and connectivity services across Canada, complementing our extensive nationwide U.S. coverage.
Whether it’s voice solutions or advanced data connectivity, we provide the reliable infrastructure your customers depend on—on both sides of the border.
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- SIP trunking
- POTS replacement solutions (Ooma AirDial, EPIK, Grandstream and more)
- Unified communications and business phone service
- Phone number reputation management and Branded Calling ID (BCID)
- Dedicated Internet Access, MPLS, Ethernet Private Line and SD-WAN
- 5G connectivity and backup/failover
- Microsoft Teams calling options (direct routing and operator connect)
| | Addressing Cybersecurity for Fire-Life-Safety (FLS) Communications | | |
As traditional phone lines are phased out, many organizations are shifting their fire-life-safety (FLS) systems to internet or cellular-based communications. While this transition offers flexibility, it also introduces new cybersecurity risks that can threaten critical alarm system connectivity.
Ooma AirDial® addresses this challenge head-on. Purpose-built for FLS communications, AirDial provides a secure, reliable connection between alarm panels and monitoring centers. With built-in protections against cyber threats and physical tampering, it ensures compliance with evolving standards—like NFPA 72-2025—and helps safeguard people, property, and infrastructure.
| | Get Expert Help When You Need it! | | |
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Need a reliable home for your voice and data traffic? Tackling a complex project? Let us help!
We understand that each customer’s infrastructure and needs are different. Through the help of our highly skilled and experienced team of engineers, TouchTone delivers a fully-qualified and customized solution to fit each of your customer’s individual requirements.
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Expanded Carrier Access
In addition to TouchTone’s nationwide, owned and operated network, partners gain access to multiple top-tier carriers—offering more choices and competitive rates.
Superior Network Resilience
Benefit from multi-carrier diversity and geographic redundancy for maximum uptime and performance.
Expert, In-House Support
All engineering, provisioning, and 24/7 business support are handled in-house—ensuring faster response times and better service continuity.
Dedicated Enterprise Management
Every enterprise customer is assigned a Dedicated Service Manager—your single point of contact for seamless provisioning, deployment, and ongoing support.
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Stay Connected with Managed 5G Failover
Achieve Operational Resilience and 100% Uptime
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In today's digital-first world, uninterrupted connectivity is vital. Internet outages, router failures, and service disruptions can grind operations to a halt—impacting productivity, transactions, customer communications, and more. That’s why ensuring business continuity through a reliable failover solution is more important than ever.
TouchTone’s Managed 5G Failover delivers peace of mind by offering a seamless, cost-effective way to safeguard your business against internet downtime.
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How It Works
At the heart of the solution is the Peplink B One 5G Dual WAN router, which supports both wired and cellular connections. Once deployed, the device continuously monitors your primary internet connection. If it detects an interruption, it instantly redirects traffic to a pre-configured 5G cellular backup—keeping your IP phones, computers, and all other internet-dependent devices online.
Why Choose Managed 5G Failover from TouchTone?
- Automatic Failover: Instantly switches to 5G backup when your main internet connection fails.
- Plug-and-Play Setup: Pre-configured router enables fast and easy deployment.
- 24/7 Monitoring & Support: We keep an eye on your connection so you don’t have to.
- Business Continuity: Avoid costly disruptions to operations, sales, and customer service.
Whether you're a small business or a multi-site enterprise, TouchTone’s Managed 5G Failover ensures that your most critical systems remain up and running—so you can focus on what matters most: serving your customers.
Ready to protect from unexpected downtime?
Contact TouchTone Communications at 800.900.3668 or sales@touchtone.net to get started.
| | Got High Inbound Toll-Free Traffic? We want it! | | |
TouchTone is offering aggressive rates for large inbound volumes—and we’re ready to compete.
Name your SPIFF, rate, and RespOrg— No SPIFF is too big. No rate is too low.
Let us quote your business. Give TouchTone a shot—you won’t be disappointed.
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- Tier 1 carrier options - provision to the carrier of your choice
- Maintain RespOrg or offload toll free number management onto TouchTone
- Voice redundancy and automatic call routing
- 4 decimal rounding and 6 second billing increments
- Integration with existing public IP infrastructure, phone systems, and TDM (PRI/analog) handoffs
- IAD/gateway available for customers still using legacy premises equipment and PBXs
- 24/7 in-house, U.S.-based support and Network Operations Center
- STIR/SHAKEN compliant
- Self-managed web portal - easily and quickly route numbers or change call flows
| | Why Unified Communications Is Essential for the Modern Workplace | | |
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Give your customers the power of Unified Communications
Are your customers still relying on outdated phone systems or juggling multiple apps to stay connected? Now is the perfect time to offer them a better solution—Unified Communications (UC).
UC combines voice, video, chat, mobile access, file sharing, and conferencing into a single platform—hosted in the cloud, fully managed, and designed for today’s remote and hybrid teams. It’s the communication foundation modern businesses need.
Why Offer UC to Your Customers?
- Add Value to Existing Accounts: Help customers streamline operations, boost collaboration, and reduce IT headaches.
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Create Recurring Revenue: UC is a subscription-based service—bringing predictable, long-term income. Check out our SPIFFs
- Differentiate Your Offering: UC elevates your portfolio and positions you as a total solutions provider.
- Leverage Our Support: From onboarding to billing to support—we handle the heavy lifting, you stay the hero.
Key Benefits
- Simplified communication across devices and locations
- Improved productivity and faster decision-making
- Seamless integrations with Microsoft Teams, CRMs, and more
- Lower costs compared to legacy PBX and piecemeal tools
- Secure, cloud-hosted infrastructure with built-in business continuity
Let’s Partner for Success
We provide the tools, training, marketing collateral, and sales support you need to succeed. Whether you're expanding your portfolio or just getting started with UC, we’re here to help every step of the way.
Contact us today to learn how you can start offering Unified Communications to your customers—and grow your business in the process.
| | Stay in the know - Sign up for SMS alerts | | | | |
Sign up for SMS alerts to receive the latest promotions, SPIFFs, and product/service information.
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