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UACCB has implemented numerous strategies to make care part of the everyday campus experience. In addition to the traditional Caring Campus commitments of wearing nametags to increase visibility, following the 10-foot rule to greet and help anyone in a 10-foot radius, making warm referrals by walking people to their destinations, and creating a cross-department reference guide, UACCB staff have developed their own commitments tailored to the campus community.
The college has replaced the term “visitors” with “guests,” building on the idea that a visitor is someone who shows up, while a guest is someone who you prepare to host. UACCB also creates reserved parking signs for guests, expanded the 10-foot rule into a “Within Eyesight” commitment, uses a “call ahead” practice to create seamless transitions for students in need of help, and creates banners and electronic signage for events to ensure guests receive a special welcome.
Care extends to employees, too. UACCB has several employee recognition initiatives, including a birthday tradition in which a balloon and dessert are hand-delivered to every employee on their birthday.
“Nobody wants to work on their birthday, and this is just a small token to show our employees we care about them too,” Loper said. “Implementing employee shout-outs, selecting a Caring Campus Champion each semester, and sending cards to staff or faculty members having a hard time helps to promote that culture of care even more and empowers them to, in turn, care for our students.”
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