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The Cold Weather Protocol is activated when dangerously cold conditions are forecast—such as temperatures or wind chills in the single digits or lower—based on National Weather Service data, and reflects a values-driven shift toward protecting as many people as possible during extreme cold, especially those who are unhoused or otherwise vulnerable.
When activated, state and local partners act early and in coordination to remove barriers to warmth and safety through clear public communication, encouragement for municipalities to open warming centers or temporary shelters, and close collaboration among agencies, first responders, and service providers. United Way 211 operates 24/7 to connect people in need to shelters, warming centers, transportation, or hotel accommodations, with emergency services engaged when situations are life-threatening.
Special emphasis is placed on supporting those at highest risk, including people experiencing homelessness, individuals with mental health or substance use challenges, and families with children, with outreach teams proactively responding. Overall, the protocol prioritizes prevention, flexibility, and compassion to ensure everyone has access to warmth, shelter, and care during extreme cold.
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