Insights for May 2025

 

Welcome to our Monthly MCI Updates email! We will be sharing the latest updates from MANNA and Feeding America on MCI, MANNA-wide stats, and monthly focuses for our agencies.

MCI Support

Need help with MCI? There are several ways to get additional support:


1) Email MCI@mannafoodbank.org with any questions or request to schedule a virtual call.


2) Use Microsoft Bookings to schedule a virtual call.


3) Call or email one of our team members directly.


Scroll to the end of this newsletter for team member contacts and Bookings information.


Welcome to Our New MCI Coordinators!


We’re excited to announce two new members of the Mountain Community Insights Team, Megan Sencabaugh and Devin Browning. Please join us in welcoming Megan as our new Data Coordinator, and Devin as our new Training Coordinator.


Megan began her career in service through AmeriCorps ProjectPOWER, later transitioning into roles with local nonprofits where she addressed critical issues including domestic violence, criminal justice, and educational equity. She has held positions at organizations such as Helpmate, the United Way of Asheville and Buncombe County, and ProgressNow. Over the years, her work has frequently intersected with MANNA, reflecting her deep commitment to community support and collaboration. Megan brings several years of experience in data management and impact-driven strategy. She holds a BS in Sociology from Appalachian State University and a Master of Public Affairs from Western Carolina University.


Devin comes to us from Asheville City Schools, where she has worked as a data manager, an Instructional Assistant, and an AmeriCorps member. She's also worked closely with other food banks, pantries, and food policy councils to expand neighbor access to food. She holds a BA in Political Science from UNCA and a Master of Public Administration from UNC Chapel Hill.


We're thrilled to have Megan and Devin on board! Our team looks forward to supporting you in your MCI journey, and partnering to create a positive experience for our neighbors in WNC.

 

Mountain Cards Are Here!

Mountain Cards have arrived! If you have requested additional cards, or to start using Mountain Cards we will be reaching out over the next few weeks to confirm the number of cards you need, and to schedule a time to drop them off.


As a reminder, Mountain Cards are a great way to streamline neighbor check-in, and a way to provide more anonymity for our neighbors. Mountain Cards come with a wallet and a key ring card, and our team can provide scanners. If you're interested in receiving Mountain Cards, please reach out to Helen Wiltsey via email or bookings to discuss how Mountain Cards could support your agency.



Monthly Focus- New Notifications Feature

In-App notifications are now available in MCI. With this feature, MANNA and Feeding America can send announcements or urgent notifications directly to your agency via the MCI portal. See instructions for accessing and managing notifications below.




To view notifications, login in to your MCI account. On the home page, click on the bell icon located in the top right-hand corner.



From here you'll be able to view the message title and preview, as well as the date and time it was sent. Click "read more" to view the entire message. Click the eye icon on the right to mark messages as "Read."


To see more detail and manage your notifications, select "See All Notifications."


Clicking "See All Notifications" will take you to the page below, where you can view your notification history, search, and see the notification sender.


Reminder - Updating Event Schedule for Memorial Day

Please remember that MCI automatically deactivates holiday events. If your agency will be hosting an event this Memorial Day (Monday, May 26th), it will need to be reactivated from Admin settings.


Click here to download instructions on updating an event schedule in MCI.


April 2025 - Full Agency Snapshot

 

Feeding America Feature Updates & Fixes


Enhancements:

  • There have been improvements to how data exports are handled in MCI.
  • If a download takes longer than 30 seconds, users will see a pop-up letting them know that it's still processing.
  • Once the export is ready, a red dot will appear in the top banner.
  • Users can now manage exports from a dedicated downloads page. Files will expire after 1 week.



Bug Fixes:

  • When users tried to continue intake without answering a required question, the screen would incorrectly snap to the contact field. This issue has been resolved.
  • Events with time slot reservations would not allow users to proceed with reservation check-in or creation. This issue has been resolved.
  • When checking a recurring event to a one time event, the original events would incorrectly remain inactive. This issue has been resolved.

Contact + FAQs

General Team Email: MCI@mannafoodbank.org

Devin Browning



Mountain Community Insights Coordinator - Training

dbrowning@mannafoodbank.org

Mobile: 828-222-0870

Helen Wiltsey


Mountain Community Insights Manager

hwiltsey@mannafoodbank.org

Mobile: 828-367-7282

Megan Sencabaugh


Mountain Community Insights Coordinator - Data

msencabaugh@mannafoodbank.org

Mobile: 828-222-0871