All,

Earlier this month an industry notice went out regarding Cox's in-person Mylar changes. We received a lot of feedback from our members with concerns regarding the new changes to Cox's office hours.

Last week SNHBA held a meeting with Cox to discuss what they could do to best fit the needs of our members. After much discussion, we collectively decided that they will be in the office to sign physical mylars on Thursdays ONLY from 9 am-12 pm. They will be implementing this change effective May 1st.

As of right now:

Cox will continue to support business partners on Tuesdays & Thursdays 9 am-12 pm until May 1st. Cox would also like to replicate this process, to adjust any future business needs as they continue to look for a streamlined process to service community partners.