Positive Outcome:
Helpline Support for Joan
Joan, a senior living with a brain injury, reached out to the BIAC Helpline due to challenges in effectively communicating her needs to support staff, which was causing her significant frustration. Initially unsure about the specific help she needed, Joan engaged with a BIAC Brain Injury Specialist (BIS) who listened attentively, asked key questions, and reassured her that her experiences were not uncommon.
Joan expressed her desire for assistance in communicating with her support staff, and the BIS gladly agreed to facilitate a conference call involving Joan, her case manager, and support staff. This proactive approach helped Joan advocate for her needs and improve overall communication.
A few weeks later, Joan followed up with the Helpline, expressing her gratitude: "After months of struggling to communicate with my team, your assistance in educating them about brain injury and helping me convey my needs has been invaluable. I can't thank you enough."
If you or someone you know has experienced a brain injury, call the BIAC Helpline. Call 860-219-0291, send an email to General@biact.org, or find us on our Website.
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