|
Welcome to Intoware’s Summer 2026 Newsletter
Hi
Well, as I write this, what another interesting few weeks. The summer weather has finally settled down a little after some record temperatures, Spain have been crowned the World Cup champions, and at Intoware we press on regardless because, like your business, the work doesn’t stop just because people are taking well-earned holidays.
That's a theme that runs right through this issue.
When key people are away, when experienced operators move on, or when the knowledge that holds an operation together walks out the door, what's left? Too often, the answer is panic! A reliance on whoever happens to be around, on memory and on habit. What you end up with is a fragile operation dressed up as a resilient one.
That's what knowledge retention is really about. Not documentation for its own sake, but making sure your operations don't depend on any single person being present. The real test of your processes isn't an audit. It's annual leave.
| 
