Meet the experts who will be unpacking their experiences, sharing their insights and explaining how they overcame the challenges of cloud enablement

Herman is CEO of Future Advisory , a digital transformation and start-up acceleration firm operating globally. He was previously the CDO of the MTN group where he was also deputy chairman of Jumia and on the board of MTN Ivory Coast and Cameroon.

He graduated from Wits at the age of 19 with a four-year engineering degree. He obtained two postgrad qualifications in the next few years and ascended to a managing director role at a Barlows factory at 28. He also served as a managing director of Siemens' Industry Division. He then joined Standard Bank as the director of e-commerce and online services, before becoming director of IT planning and CEO of the bank's innovation hub Beyond Payments. In 2013 he moved into telecommunications as managing executive of m-Commerce and until recently he was the CDO at MTN

Pierre is the director of LelyTech, an IT consulting business. He has served as the CIO of large financial services organisations and uses his experience to assist CIO’s and their teams to improve their performance. He is an expert at leading a high-performance technology team to change and support enterprise architecture, data, information and software systems. Being a technologist at heart, he has a passion for solving problems using technology. 

He completed an MBA through Henley Business School to enhance his skills and competence further to effectively contribute to business strategy.
Over the years, he has managed large internal and external IT teams to deliver systems based on business requirements. I have extensive knowledge and experience in all aspects of IT including hardware, software and data.

Francois joined the King Price family 2 years ago, bringing the benefit of many years of industry experience with him.

Over the course of his career as an IT professional in the retail and manufacturing industries, Francois has managed and developed high-performance teams and in turn, positively impacted companies’ bottom-lines. Key to Francois’ success in helping businesses to grow their revenue, is the fact that he continually stays on top of market trends and identifies new opportunities.

Career highlights include continuous improvement and optimisation projects that have directly impacted efficiencies by making it easier for staff to service client needs. At King Price, he adds value across a number of fields: Cybersecurity, DR and BCP, IT service management and the implementation of the Customer Interaction Center.

Francois holds a Bachelor of Business Administration degree, a Higher Certificate in Management (Project Management) and Diplomas in IT Management and IT Engineering.

Tanya is an accomplished and enthusiastic leader within the contact centre industry with over 25 years’ experience. She has held numerous executive leadership roles in both corporate and the BPO / GBS sector.

Her experience extends to customer experience and quality management and implementation of new contact centres as well as improving existing contact centre operations in both an operational and strategic management role, both locally and abroad.

Tanya holds a MBA, formal qualification in HR Management and has certification in COPC: High Performance Management Techniques and COPC: Quality Playbook with honours. Tanya is an active participant in various industry efforts and organisations and has won numerous related local and international awards, both individually and as part of the teams she has led.