Welcome to the September edition of Cartel Connects! This month, we’re spotlighting innovations that are transforming public safety communications. From AI-powered voice recording tools to next-generation dispatch solutions, we’ve got insights, product updates, and event news you won’t want to miss. | | |
What's Inside This Edition:
- 5 Ways Critical Insights AI Can Help Your Public Safety Agency
- Upcoming Integration: Eventide DX Recorders + Axon DEMS
- Speech-to-Text AI: Transcription & Word Spotting Tool
- Radio Dispatch Compatibility Chart
- Why Police Dispatched by PSAPs Should Record Their Own Communications
- Recent Customer Wins
- Take Our Quick Poll
| | | | Missed NENA Ontario? Learn 5 Ways AI Helps Public Safety | As a proud sponsor and exhibitor at NENA Ontario 2025, Cartel showcased how Eventide’s Critical Insights AI (CI AI) empowers public safety agencies to automate QA, support staff retention and mental wellness, search smarter, improve training, and boost efficiency—all through advanced digital call recording technology and its AI suite of tools. Discover the top 5 ways Critical Insights AI is helping PSAPs, police, fire, and EMS agencies improve. | | | | Join Us at APCO Canada 2025 — Demos Await at Booth 413! | We’re gearing up for APCO Canada’s 2025 Tradeshow this November in Niagara Falls, Ontario! As proud exhibitors, Cartel’s team will showcase the latest in call recording, radio dispatch, and DAS solutions from trusted partners like Eventide, TELEX, and BTI Wireless. Stop by our booth for live AI demos, expert insights, and real-world success stories—plus answers to all your mission-critical communications questions. See you there! | | | | Eventide DX-Series Loggers + Axon Digital Evidence Management Integration | In early 2026, we will introduce an integration between Eventide’s DX Series Recorders and Axon’s Digital Evidence Management System (DEMS). This powerful capability will unify voice recordings with body-worn camera footage, streamlining evidence management and improving operational efficiency. Stay ahead of the curve—make investigations smarter and more connected. | | Product & Partner Spotlights | | | | Speech Factor AI: Recording Transcription Using AI | Discover Eventide’s Speech Factor AI—your new transcription and word spotting powerhouse for public safety voice recording. Instantly transcribe calls, search for keywords, and pinpoint critical moments with advanced AI. Whether you need fast incident reviews or compliance-ready transcripts, Speech Factor AI makes it effortless. See how it works with NexLog DX recorders and empower your team to work smarter, faster, and more accurately. | | | | Critical Insights AI: Automate & Optimize QA/QM Processes | Need help streamlining your quality assurance and management processes? Critical Insights AI’s integrated QA solution delivers automated evaluations, real-time call scoring, call summarization, CAD data entry validation, and preloaded APCO/NENA forms—plus custom options. Boost speed, accuracy, and compliance while freeing up supervisors for what matters most. | | | | Critical Insights AI: 911 Training Simulator | Prepare your team for any scenario with Critical Insights AI’s Training Simulator. This specialized tool replicates real-life emergency calls in a safe, educational environment, allowing telecommunicators to practice decision-making and call handling without impacting live operations. Supervisors can present scripted or dynamic scenarios, reinforce best practices, and evaluate performance. Build confidence, improve response, and ensure your staff is ready for anything. | | | |
Get Ready For CMS Phase II:
Console Management System For Mission-Critical Dispatch
| Telex Dispatch is taking system management to the next level. Their upcoming Console Management System (CMS) Phase II has successfully completed Motorola PTIG Non-CAP testing—a key milestone validating interoperability and reliability in mission-critical environments. Built on a high-availability Linux server, CMS Phase II streamlines updates, centralizes control, and empowers dispatch centers to operate smarter, faster, and stronger. | | | | Telex Radio Dispatch: Compatibility Chart | Stay connected and mission-ready with the latest Telex Dispatch Compatibility Chart. Discover how Telex supports seamless interoperability across P25, NXDN, DMR, and TETRA standards—so your team can communicate reliably, no matter the system or manufacturer. The chart highlights advanced features, tested integrations, and everything you need to plan smarter and simplify operations. Download your copy and see how Telex keeps public safety teams connected. | | Recording Transcription Using AI: A Smart Solution for Public Safety Agencies | |  | The Keeper of the Record: Actionable Intelligence for PSAP Recording | | | Why Police Dispatched by PSAPs Should Record Their Own Communications | | | 911 Communications Centre Relies on Telex Console Management System | | | Ontario Provincial Police | | | | |
| What’s your biggest challenge with digital call recording today? | | | | Connect with us—we're here to help. | | | | Cartel Communication Systems Inc. is a trusted Canadian systems integrator specializing in wireless communications for public safety, government, healthcare, transportation, and more. From in-building coverage enhancement and DAS to radio dispatch and voice recording, we deliver tailored solutions that keep your teams connected. Have a project in mind? Let’s talk! | |
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