October's Tip
Direct Students via a Desktop Shortcut
This month's tip comes to you via a LibraryH3lp blog post, Contactless Assistance Ideas for Re-Opening.

In this post, LibraryH3lp shares ideas for reaching out to students who are in the library building, including adding a desktop shortcut to computers that are used by students and other library visitors.

AskAway desktop shortcuts should:
  • Be placed somewhere where the user is least likely to cover it up once they have applications such as the web browser running on the computer
  • Have an inviting and descriptive title such as "Chat with us!" or "Ask a Librarian"
  • Launch the chat box directly using your library's simple chat box URL or link to an Ask Us page where AskAway is prominently displayed

See the blog post for more information and links to documentation.
Testing and Support

Take a moment to test new entry points – do they display and work as expected when the service is both online and offline?

For questions and implementation support, contact the Admin Centre!
AskAway is a service of the BC Electronic Library Network
Visit the AskAway Website