Adding MetTel voice analytics to hosted PBX, PRIs and POTS/PIAB can enhance businesses’ daily functions by efficiently tracking all calls per location. Using a multi-location retail business as an example, Chief Strat Officers or Customer Success managers can effortlessly monitor inbound and outbound calls, view a comprehensive wallboard that shows everything from average talk time and identify unreturned calls to longest wait time, abandoned calls, all in real-time.

Features Include:

• Real-time wallboards for inbound/outbound calls
• Easy filter modification
• Custom reports with drill-down details
• Auto Attendant – message creation, AI assist writing tools, bulk messaging
  • Detailed analytics: call standings, hunt group, unreturned, abandoned
  • Bilingual and voice options
  • 1,200+ pre-licensed music tracks
  • User-friendly message editors

Filterable, customizable and real-time, MetTel’s voice analytics and auto attendant is fully integrated into Broadsoft and POTS in a BOX for a low cost, bundled solution that creates greater value to the business and improves customer service.

For more information on MetTel’s Voice Analytics and Auto Attendant add-on, please reach out to your Channel Director or channelmarketing@mettel.net.